Jordan Ragland

• Delivered full-service dining experience in high-volume casual restaurant
• Maintained knowledge of menu, bar offerings, and promotions
• Managed multiple tables while maintaining service standards
• Upsold appetizers, beverages, and desserts
• Processed payments and ensured accurate cash handling
• Assisted in opening and closing side work duties

Server (February 2017 – January 2020)

Responsibilities:

• Delivered high-quality dining experiences in a fast-paced wing bar setting
• Maintained full knowledge of menu items, sauces, and beverage offerings
• Upsold food, drinks, and promotions to increase sales
• Processed payments and balanced cash drawers
• Managed multiple tables efficiently during high-volume shifts
• Maintained compliance with food safety and alcohol service laws

FOH & Bar Manager (Promoted January 2018 – January 2020

• Supervised front-of-house staff including servers, bartenders, and hosts
• Managed day and night shift operations
• Created weekly schedules and controlled labor costs
• Conducted pre-shift meetings and implemented sales incentives
• Oversaw alcohol compliance and food safety standards
• Handled inventory management for bar and FOH supplies
• Managed cash handling, deposits, and nightly financial reconciliation
• Reviewed daily sales reports, voids, comps, and labor percentages
• Resolved customer complaints and ensured guest satisfaction
• Trained and mentored new hires
• Ensured completion of hourly, daily, and weekly operational checklists
• Coordinated with kitchen management to maintain smooth service flow

• Answered inbound calls regarding supplemental insurance policies
• Explained coverage details, deductibles, and claim processes
• Reviewed policyholder accounts and updated records
• Assisted customers with billing and payment questions
• Maintained compliance with insurance regulations
• Documented all interactions thoroughly

• Handled inbound insurance-related inquiries
• Verified customer identity and account information
• Interpreted policy details and provided accurate explanations
• Documented case notes and updated CRM systems
• Escalated complex cases to supervisors when necessary

• Created and executed age-appropriate lesson plans
• Implemented early childhood curriculum focusing on social, cognitive, and motor skills
• Maintained classroom safety and structured routines
• Conducted progress observations and parent communication
• Ensured compliance with childcare safety regulations
• Fostered a positive and nurturing learning environment

• Managed daily operations of a fast-paced quick-service restaurant
• Supervised team members during day and closing shifts
• Ensured food quality standards for fresh meat preparation
• Managed inventory and product rotation
• Counted drawers and completed nightly deposit reconciliation
• Monitored drive-thru and front counter efficiency
• Trained new employees on company standards and safety procedures
• Controlled labor costs and ensured productivity
• Handled customer complaints and service recovery
• Maintained cleanliness and health code compliance

• Greeted and seated guests in a high-volume sports bar environment
• Managed waitlists and seating rotations during peak game days
• Coordinated with servers and kitchen staff to optimize table flow
• Handled take-out orders and phone inquiries
• Maintained cleanliness of lobby and entry areas
• Managed guest complaints and resolved service issues promptly
• Assisted with side work and nightly closing procedures