Brandy Beck
Norman,OK
Summary
Dynamic professional with extensive experience in operations coordination and team leadership, notably at Herbs Paint & Body. Proven track record in process improvement and client relationship management, enhancing efficiency and customer satisfaction. Skilled in scheduling and workforce planning, driving successful outcomes in fast-paced environments.
Overview
16
16
years of professional experience
Work History
FOH Manager/server
Sergio's Italian Bistro
Norman,Ok
07.2022 - Current
Server
On The Border Cantina and Grill
Edmond, OK
10.2020 - 11.2021
Call Center Manager
Herbs Paint & Body
Richardson, TX
06.2015 - 01.2018
- Created call center for body shop in order to keep business with insurance companies!
- Worked with seven other shops including the corporate office in scheduling all repairs, estimates, vehicle tow, rental car, Etc
Body Shop Estimator
Service King Collision
Richardson, TX
01.2010 - 03.2015
- Assessed vehicle damage and estimated repair costs using advanced software tools.
- Collaborated with technicians to ensure accurate and efficient repair processes.
- Communicated effectively with customers to explain estimates and repair procedures.
- Coordinated parts procurement to streamline the repair workflow and minimize delays.
Education
High School Diploma -
Plano Senior High
Plano, TXSkills
Team Leadership & Staff Development
Conflict Resolution
Operations Coordination
Client / Customer Relationship Management
Scheduling & Workforce Planning
Process Improvement
Timeline
FOH Manager/server
Sergio's Italian Bistro
07.2022 - Current
Server
On The Border Cantina and Grill
10.2020 - 11.2021
Call Center Manager
Herbs Paint & Body
06.2015 - 01.2018
Body Shop Estimator
Service King Collision
01.2010 - 03.2015
High School Diploma -
Plano Senior High