Lucy Li
Grand Rapids
Summary
Adept in guest relations and service prioritization. Excelled in creating unique menus and training staff, enhancing customer satisfaction and team skills. Skilled in POS operations and maintaining food safety standards, consistently achieving excellence in fast-paced environments.
Overview
15
15
years of professional experience
Work History
FOH Manager/Server
Rockwell Republic
09.2020 - 02.2025
- Managed day-to-day FOH operations.
- Collaborated with chefs and bartenders to create seasonal or special event menus.
- Addressed guest concerns and resolved issues to guests' satisfaction.
- When serving, exceeded in efficiently multi-tasking and and providing excellent customer service.
- In all work conditions, excelled in maintaining composure and focus.
FOH Manager/Bar Manager/Server
JU Sushi & Lounge
09.2011 - 03.2020
- Managed day-to-day FOH operations.
- In charge of alcohol inventory and ordering.
- Created unique cocktails and seasonal rotating drink menus.
- Addressed guest concerns and resolved issues to guests' satisfaction.
- When serving, exceeded in efficiently multi-tasking and and providing excellent customer service.
- In all work conditions, excelled in maintaining composure and focus.
Server Trainer/Server
Sushi Kuni
08.2010 - 08.2011
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
GED -
Grand Haven High School
Grand Haven, MISkills
- Table management
- Service prioritization
- Guest relations
- Training and coaching
- Food safety compliance
- Floor management
- Team oversight
- POS system operations
Timeline
FOH Manager/Server
Rockwell Republic
09.2020 - 02.2025
FOH Manager/Bar Manager/Server
JU Sushi & Lounge
09.2011 - 03.2020
Server Trainer/Server
Sushi Kuni
08.2010 - 08.2011
GED -
Grand Haven High School
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