Jordan Reid
Doylestown,PA
Summary
Dynamic and results-oriented professional with extensive experience in logistics and customer service, notably with Uber Technologies Inc. Excelled in route planning and GPS navigation, ensuring timely deliveries and enhancing customer satisfaction. Demonstrated exceptional problem-solving abilities and a positive attitude, significantly reducing delivery errors. Skilled in vehicle maintenance and fuel efficiency, embodying reliability and a commitment to quality.
Overview
5
5
years of professional experience
Work History
Delivery Associate
Uber Technologies Inc.
01.2021 - Current
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Delivered packages to customer doorsteps and business offices.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Mitigation Technician
ATI
07.2021 - 11.2023
- Mitigated mold growth through diligent application of antimicrobial treatments in affected areas.
- Maintained a clean and organized workspace, adhering to industry standards and guidelines for safe working conditions.
- Prevented further damage to properties, promptly removing standing water using water extraction equipment.
- Enhanced client trust, communicating effectively with insurance adjusters and keeping them informed about the job''s status.
- Preserved clients'' peace of mind during stressful events by empathetically addressing their concerns and questions throughout the process.
- Expedited drying process, strategically placing air movers and dehumidifiers throughout impacted spaces.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Inspected damaged properties and contents to prepare job action plan.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
Kitchen Staff Member
Cafe With Soul
06.2019 - 07.2021
- Followed recipes and chef instructions to prepare food correctly.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Cleaned and maintained work areas, equipment and utensils.
- Assisted in setting up and breaking down kitchen stations.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
Education
High School Diploma -
Central Bucks West High School
Doylestown, PA05-2018
Skills
- Loading and unloading
- Package handling
- GPS Navigation
- Deadline Adherence
- Route Planning
- Vehicle Maintenance
- Fuel Efficiency
- Load securing
- Efficient navigation
- Problem-Solving
- Valid Driver's License
- Time management skills
- Punctual and Reliable
- Customer Service
- Safe Driving
- Time Management
- Roads and highways knowledge
- Local routes understanding
- Quality Assurance
- Positive Attitude
- Delivery Scheduling
Timeline
Mitigation Technician
ATI
07.2021 - 11.2023
Delivery Associate
Uber Technologies Inc.
01.2021 - Current
Kitchen Staff Member
Cafe With Soul
06.2019 - 07.2021
High School Diploma -
Central Bucks West High School