Jordan Relyea
Lubbock,TX
Summary
Accomplished General Manager with over 5 years of leadership experience in high-volume restaurant operations, demonstrating a strong ability to enhance team performance and drive profitability. Expertise in financial oversight, process optimization, and team management consistently results in operational excellence and superior customer service. Recognized for the ability to recruit, train, and motivate staff while maintaining rigorous standards in cost control and compliance. Prepared to leverage extensive leadership skills and operational acumen to achieve success in hospitality, retail, or corporate management roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Gators Bayou
12.2019 - Current
- Manage daily operations, including labor, liquor, and food cost control
- Handle payroll, employee scheduling, and training
- Maintain accurate inventory and order supplies as needed
- Enforce company policies and ensure top-tier customer service
- Ran the business’s social media page to attract new customers and retain regulars
- Responsible for bank orders and cash handling of up to $7,000
- Oversaw personal inventory to ensure stock levels remained accurate and sufficient weekly
- Oversaw daily operations to ensure exceptional customer service and operational efficiency.
- Developed and implemented staff training programs to enhance team performance and service delivery.
- Managed inventory control processes, ensuring optimal stock levels and reducing waste.
- Established partnerships with local suppliers, enhancing product quality and supporting community relations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Server/Bartender
Nick’s Grill and Lounge
08.2018 - 01.2020
- Created specialty drinks and managed personal cash drawer
- Delivered exceptional customer service to high-volume clientele
- Maintained a fast-paced bar with over 100+ drinks per hour
- Built rapport with regulars through friendly and attentive service
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Upsold menu items, contributing to increased sales and enhanced guest experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Trained new servers on restaurant procedures and service protocols effectively.
- Cultivated warm relationships with regular customers.
Spray Tan Technician / Sales Representative
Tantrum
01.2015 - 01.2017
- Provided professional spray tanning services to clients
- Sold products and memberships tailored to client needs
- Built strong client relationships to encourage repeat business
- Consistently met or exceeded sales targets for products and memberships
- Maintained cleanliness and organization of tanning equipment and workstations to enhance operational efficiency.
- Administered spray tanning procedures, ensuring client satisfaction and safety protocols were followed.
Carhop
Sonic
03.2015 - 05.2016
- Delivered high-quality customer service in fast-paced environment.
- Efficiently managed order delivery and ensured accuracy of food items.
- Assisted with maintaining cleanliness and organization of dining area.
- Collaborated with team members to optimize workflow during peak hours.
- Handled cash transactions and processed payments accurately.
- Adapted quickly to menu changes and special promotions for customers.
Education
Associate Degree -
Collin County Community College
01.2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Training and coaching
- Relationship building
Certification
Food Handlers
TABC
Food Manager
Timeline
General Manager
Gators Bayou
12.2019 - Current
Server/Bartender
Nick’s Grill and Lounge
08.2018 - 01.2020
Carhop
Sonic
03.2015 - 05.2016
Spray Tan Technician / Sales Representative
Tantrum
01.2015 - 01.2017
Associate Degree -
Collin County Community College