JORDAN RICCI
Providence,AZ
Summary
Results-driven professional seeking opportunities to grow and apply skills in sustainable development and project management. A driven professional with a proven ability to thrive in dynamic environments, combining strong work ethic with genuine enthusiasm for sustainable development and project management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Event Ambassador, Sales Admin, Event Manager
Topgolf
12.2017 - Current
- Lead on events, oversee staffing for events, plotting the events strategically ranging from 8-600+ people
- Informed and trained others how to sell events
- Developed and executed goals and procedures that would produce efficiency and an exponential amount of growth/revenue
- Utilized problem solving skills to quickly resolve any issues that arose during an event
- Performed follow up tasks such as collecting feedback surveys from participants after events
- Developed excellent communication and interpersonal skills by interacting with customers regularly
- Developed strong relationships with attendees by engaging in meaningful conversations and providing personalized assistance when needed.
Assistant General Manager
Rooftop at the Providence G
06.2024 - 09.2024
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships
- Acknowledged outstanding staff performance to boost company morale and productivity
- Performed weekly inventory audits to ensure accuracy of stock levels, pricing and product placement
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Bartender, Manager, International Trainer
P.F. Chang's
10.2009 - 05.2018
- Analyzed company training methods and adjusted key component issues when it comes to increasing efficiency and productivity
- Developed strong organizational and time management skills by completing multiple tasks simultaneously
- Assisted in creating a positive work environment by promoting diversity awareness initiatives
- Adapted course materials based on cultural differences between countries and regions
- Supported multiple departments with training materials
- Collaborated with management to periodically review and update training program objectives
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Master of Science - Operations and Project Management
Johnson & Wales University
Providence, RI01.2022
Bachelor of Science - Business Administration
Johnson & Wales University
Miami, FL01.2018
Skills
- Client Relations
- Time Management
- Decision Making
- Critical Thinking
- Conflict Resolution
- Goal-oriented focus
- Sales and Marketing Knowledge
- Cross-cultural understanding
- Effective networking
- Operations Oversight
- Project Management
- Sales expertise
- Staff management
Accomplishments
Sustainable Tourism in Africa 2016
· During this time I found my passion for tourism and sustainability.
X-Culture Certified in 2018
· Collaborated with international team members, managed time zones, adapted to cultural differences, and navigated language barriers.
Certification
- Sustainable Tourism in Africa, 2016, During this time I found my passion for tourism and sustainability.
- X-Culture Certified, 2018, Collaborated with international team members, managed time zones, adapted to cultural differences, and navigated language barriers.
Timeline
Assistant General Manager
Rooftop at the Providence G
06.2024 - 09.2024
Event Ambassador, Sales Admin, Event Manager
Topgolf
12.2017 - Current
Bartender, Manager, International Trainer
P.F. Chang's
10.2009 - 05.2018
Bachelor of Science - Business Administration
Johnson & Wales University
- Sustainable Tourism in Africa, 2016, During this time I found my passion for tourism and sustainability.
- X-Culture Certified, 2018, Collaborated with international team members, managed time zones, adapted to cultural differences, and navigated language barriers.
Master of Science - Operations and Project Management
Johnson & Wales University
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