Paola Garcia
Plano,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
Work History
EVENT & SALES MANAGER
Refined Hospitality Concepts- Southfork Ranch
02.2022 - 08.2024
- Managed Group Tours & Overnight Stays
- Managed Corporate Bookings
- Managed Large Scale Events (Cultural, Concerts) of 1,000++ Guests
- Built custom proposals based on clients preferences, needs, budget
- Outsourced entertainment, rentals, A/V, etc
- Scheduled/ discussed/ managed site visits for clients
- Created/ customized floor plans for clients utilizing Prismm
- Followed up with previous, current, and new leads via phone call/ email/ Tripleseat
- Built and maintained relationships with clients, vendors, partners
- Meet, coordinate, strategize with internal teams including operations, grounds, banquets to ensure excellent event execution and service
- Managed planning and execution of events, logistics, vendor coordination, and onsite operations
- Developed timelines, floor plans, and budgets to ensure a successful event
- Provided customer service and problem-solving support to clients/coordinators and vendors throughout the event planning process
- Planned and executed events ensuring client satisfaction while adhering to budget
- Developed strategic partnerships
- Coordinated with local fire departments and police departments for large sized events of 500+ guests
EVENT & SALES MANAGER
Refined Hospitality Concepts- The Statler
03.2021 - 02.2022
- Managed booking events for six different venues
- Respond to sales inquiries within a 48-hour time frame
- Initiate new sales
- Prospect and qualify leads
- Entertain clients
- Conduct site visits and answer questions
- Determine rates up to date with current market
- Prepare proposals
- Negotiate contracts
- Provide food and beverage minimums, menus, pricing
- Forecast sales numbers
- Build, maintain and target clients from internal and external sources
- Monitor all contracts pertaining arrival, food and beverage, venue spaces, deposits, and special events
- Generate and update BEO's as needed and communicate changes through established operating procedures
- Scheduled calls with clients pertaining menu selections, floorplans, entertainment, special needs
- Meet with chefs regarding special food selections prior to event date as needed
- Ensure client satisfaction at the beginning of every event
- Provide service charges collected to leadership and accounting
- Request Point of Sale Additions
- Request venue shut off as needed
FOOD AND BEVERAGE MANAGER
Refined Hospitality Concepts
08.2020 - 03.2021
- Count cash in safe/drawers
- Ensure venue was up to standards before and during hours of operation
- Interviewed potential employees
- Managed employee schedules
- Managed onboarding new employees
- Pre-shift employees
- Table touches throughout a shift with all existing and new clients
- Knowledge of restaurant operations
- Submit liquor and dry goods orders for the week
- Submit and forecast numbers for the week
- Kept labor percentage under 8% weekly
- Submit weekly inventory
- Select, train, supervise, discipline, and counsel staff
- Generate daily reports to ensure standard operating procedures were being met
- Participate in weekly meetings with HR, directors, and fellow managers
Skills
- Client Relations
- Communications
- Detail-oriented
- Event Coordinating
- Flexibility
- Floorplans
- Hospitality
- Managing competing priorities
- Motivation
- Process improvement
- Public Relations
- Retail Management
- Sales
- Team building
- Versatility
- Allseated
- Compeat
- Delphi
- Microsoft Office
- Open Table
- Oracle
- Resy
- OpenTable
- G-Suite
- Salesforce
- TripleSeat
- Prismm
Timeline
EVENT & SALES MANAGER
Refined Hospitality Concepts- Southfork Ranch
02.2022 - 08.2024
EVENT & SALES MANAGER
Refined Hospitality Concepts- The Statler
03.2021 - 02.2022
FOOD AND BEVERAGE MANAGER
Refined Hospitality Concepts
08.2020 - 03.2021
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