Jordan Rickman
Murray,KY
Summary
Optometric Technician with 2+ years of experience and CPOA certification delivering high level of customer service and patient centered care. Assumes active role in patient visits by documenting medical history. Assists optometrist with additional testing, contact lenses sales, medical procedures and ordering to support vision needs for patients of all ages.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optometric Technician
Clarkson Eyecare
08.2021 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, Electroretinographys, OCTs, and visual field analyzers for patient testing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Secretary
Murray Medical Associates
09.2020 - 07.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Checked patient insurance, demographic, and health history to keep information current.
Education
High School Diploma -
Murray High School
Murray, KY05.2018
Skills
- Appointment Scheduling
- Visual field testing
- Retinal Photography
- Diagnostic Imaging
- Glaucoma screening
- Insurance Billing
- Payment Collection
- Pre-Testing Procedures
- Color vision testing
- Supply Restocking
- Optical Measurements
- Ocular anatomy knowledge
- Eyewear Adjustments
Certification
- CPO - Certified Paraoptometric
- CPOA - Certified Paraoptometric Assistant
Timeline
Optometric Technician
Clarkson Eyecare
08.2021 - Current
Secretary
Murray Medical Associates
09.2020 - 07.2021
High School Diploma -
Murray High School