Jordan Rivera
Jacksonville,FL
Summary
I'm an experienced supervisor with 8 years tenured team lead positions. My qualifications in management include assessing sales performance, maintaining accountability, and overseeing inventory management. In my current position I foster superior customer service standards by coaching team members towards mastering excellent customer care skills
Overview
8
8
years of professional experience
Work History
Branch Manager
Woodforest’s National Bank
East Peoria, Illinois
02.2023 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Store Manager
Starbucks
Peoria, Illinois
01.2022 - 02.2023
- Delegated daily tasks to team members to optimize group productivity
- Collaborated with district to develop strategies for achieving sales and profit goals
- Enforced company policies and procedures to strengthen operational standards across departments
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Implemented training processes for newly hired partners and supervised department managers, shift leads and production personnel
- In my current location I have turned the culture of the team around to better impact our customer experience
Spa Manager
Prose Nail Boutique
Jacksonville, Florida
01.2020 - 12.2021
- Clean and sterilize trimmers
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa
- Communicated all client reservations to appropriate staff
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance
- Question patrons regarding desired services
- Clean work stations and sweep floors
- Record services provided on cashiers' tickets or receive payment from customers
- Keep card files on clientele, recording notes of work done, products used and fees charged after each visit
- Perform clerical and administrative duties such as keeping records, paying bills, and hiring and supervising personnel
- Order supplies
- Sterilize equipment and clean work areas
Store Manager
Victoria Secret
01.2019 - 01.2020
- Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Recruit, interview, and select employees
Brand Operations Manager
Victoria Secret
01.2018 - 01.2019
- Planned, implemented and tracked sales and marketing strategies to promote brand products
- Oversaw product planning and demand management on monthly basis in order to maintain adequate product levels
- Motivated team members to continuous improvement in promoting and selling target products
- Compiled product, market and customer data to generate informed sales and profit projections
- Between January 2019 and March 2019 I was acting store manager to show that I was ready for my next development step
Sales Supervisor
Victoria's Secret & PINK
01.2017 - 01.2018
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Oversaw frequent store recoveries to keep sales floor organized and presentable
Education
OehrleinCosmetology -
Oehrlein School of Cosmetology
East Peoria, IL06.2017
High School Diploma -
Metamora Township High School
Metamora, Illinois05.2016
Skills
- Training and Development
- Hiring procedures
- Time Management
- Conflict mediation and deescalation
- Schedule Management
- Payroll mastery
Timeline
Branch Manager
Woodforest’s National Bank
02.2023 - Current
Store Manager
Starbucks
01.2022 - 02.2023
Spa Manager
Prose Nail Boutique
01.2020 - 12.2021
Store Manager
Victoria Secret
01.2019 - 01.2020
Brand Operations Manager
Victoria Secret
01.2018 - 01.2019
Sales Supervisor
Victoria's Secret & PINK
01.2017 - 01.2018
OehrleinCosmetology -
Oehrlein School of Cosmetology
High School Diploma -
Metamora Township High School