Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jordan Roddy

San Antonio,TX

Summary

Motivated Fraud Analyst touting 9 years of expertise investigating suspicious activity for Financial and Cryptocurrency companies. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr Investigator

Okcoin
04.2022 - Current
  • Investigate wide variety of high profile customer inquiries and complaints - Follow through with all critical inter-departmental escalations to maintain customer retention - Consult with corporate attorneys as necessary to address difficult legal issues and cases with potential high dollar losses - Maintain documentation of complaints received and investigation outcomes
  • Analyze financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Developed and implemented procedures to detect and prevent fraud.

Senior Manager

Dun & Bradstreet
08.2018 - 04.2022
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Implemented and piloted a change in process for a more customer friendly experience, efficiency of completing customer requests increased 78%.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Assistant Manager Fraud Prevention

JPMorgan Chase
02.2014 - 08.2018
  • Mentored team members to enhance professional development and accountability in workplace.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Implemented and piloted a customer verification process change that exploited a fraud ring and in return saved 1.7M the first 8 months.

Education

Bachelors -

University of The Incarnate Word
San Antonio, TX

Associate of Science -

North Lake College
Irving, TX

Skills

  • Fraud Prevention and Detection
  • Credit Card Fraud
  • Industry Trends
  • VIP Customer Support
  • Fraud and Anomaly Analysis
  • Fraud Patterns
  • Risk Management Framework
  • Compliance Understanding
  • Anti Money Laundering (AML)
  • Policy and Procedure Improvement

Certification

  • Fraud Trainer/Investigator

Timeline

Sr Investigator

Okcoin
04.2022 - Current

Senior Manager

Dun & Bradstreet
08.2018 - 04.2022

Assistant Manager Fraud Prevention

JPMorgan Chase
02.2014 - 08.2018

Bachelors -

University of The Incarnate Word

Associate of Science -

North Lake College

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