JORDAN ROLLINS
EWING,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Program Representative
New Jersey Department of Community Affairs
Trenton, NJ
01.2024 - Current
- Organized and coordinated special events related to programs.
- Collaborated with other departments on cross-program initiatives.
- Prepared presentations for internal staff members about new or existing programs.
- Evaluated participant feedback in order to identify areas of improvement.
- Offered support to office team members by completing clerical functions and providing customer assistance.
- Analyzed data from surveys conducted by participants in order to improve services.
Medicaid Eligibility Specialist
State of New Jersey
Trenton, NJ
01.2022 - 12.2023
- Completed all tasks remotely
- Examines and validates recipient information under Medicaid programs
- Authenticates information provided on applications
- Builds productive relationships within assigned territory
- Ensures data accuracy on applicants' submissions including income and bank accounts
- Evaluates applicant eligibility following predetermined criteria
Customer Service /Call Center Representative
Ingersoll Rand Security Technologies
Trenton , NJ
01.2017 - 12.2021
- Accurately documented calls and caller information and made updates to data.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Helped clients navigate online systems within established frameworks to obtain services.
Assistant Store Manager
Tween Brands
Lawrenceville, NJ
09.2014 - 12.2016
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Coached and developed store associates through formal and informal interactions.
School Bus Aide
Rick Bus Company
Trenton, NJ
08.2014 - 07.2016
- Assisted students with physical and mental limitations to safely get on and off bus.
- Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
- Updated attendance logs for daily routes.
- Provided knowledgeable and speedy response to all emergency incidents.
- Developed and strengthened good relationships with staff, students and families.
- Led instructional classes to protect recreational users from dangerous situations.
- Accompanied driver and children on bus route to keep students safe and protected.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
Inventory Clerk
RGIS Inventory Services
Langhorne, PA
09.2013 - 08.2014
- Adhered to government standards, protecting sensitive and confidential information from possible data breaches.
- Identified obsolete parts and made arrangements for removal from inventory.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Supported management and other team members during physical inventory planning activities.
- Prepared inventory for shipment by attaching tags and labels.
Education
High School Diploma -
Ewing High School
Ewing, NJ06.2016
Associate of Science -
Mercer County Community College
Trenton, NJSkills
- Strong presentation skills
- Performance Tracking
- Report tracking
- Client Retention Strategies
- Decision-making capabilities
- Claim management
- Application coordination
- Application processing
- Program enrollments
- Documentation And Reporting
- Work Planning and Prioritization
- Team Leadership
- Detail Oriented
- Customer Service
- Adaptability
- Training & Development
References
References available upon request.
Timeline
Program Representative
New Jersey Department of Community Affairs
01.2024 - Current
Medicaid Eligibility Specialist
State of New Jersey
01.2022 - 12.2023
Customer Service /Call Center Representative
Ingersoll Rand Security Technologies
01.2017 - 12.2021
Assistant Store Manager
Tween Brands
09.2014 - 12.2016
School Bus Aide
Rick Bus Company
08.2014 - 07.2016
Inventory Clerk
RGIS Inventory Services
09.2013 - 08.2014
High School Diploma -
Ewing High School
Associate of Science -
Mercer County Community College
Similar Profiles
Marie EversonMarie Everson
Grant Management, Program Manager at New Jersey Department of Community AffairsGrant Management, Program Manager at New Jersey Department of Community Affairs
Michael SzwedMichael Szwed
Subcode Official, Investigator at New Jersey Department of Community AffairsSubcode Official, Investigator at New Jersey Department of Community Affairs
Jacqueline V. WatsonJacqueline V. Watson
Field Representative Housing at Department Of Community AffairsField Representative Housing at Department Of Community Affairs