Jordan Romero
Doral,FL
Summary
Highly motivated project director/sales associate with extensive customer service and sales experience. Talented at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds and maintains relationships with customers, ensuring their loyalty while consistently achieving individual sales goals. Highly successful at upselling and promoting new products. Great at anticipating customer needs and providing the correct information to finalize sales.
Overview
11
11
years of professional experience
Work History
Sales Manager
Whole Sale Luxury Cars
11.2023 - Current
- Built strong customer relationships through exceptional service and follow-up communication.
- Managed inventory effectively for optimal turnover rate and profitability.
- Sold multiple vehicles of $80k & up to various clients.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Collaborated with finance department to secure customer financing options and close sales efficiently.
- Increased used car sales by developing and implementing effective marketing strategies.
- Managed over 40 customer calls/ emails per day.
Logistics Manager & Sales Agent
1016 Industries
05.2021 - 10.2023
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Directed shipping and receiving of over 10-20 product items daily.
- Developed strong relationships with clients through excellent customer service and regular follow ups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Managed diverse portfolio of accounts, ensuring each client received personalized attention and support from multiple countries.
Sales Agent & Logistics Manager
Vossen Wheels
06.2019 - 03.2021
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Directed shipping and receiving of wide range of products daily.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Assisted 25 plus call-in customers daily with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Store Manager/Sales Representative
Rodspeed inc.
04.2013 - 06.2018
- Managed our front counter, including answering the phone and opening and closing the shop.
- Maintained up-to-date account distribution information.
- Coordinated upper management’s market visits and key account calls.
- Directed and coordinated marketing activities and policies to promote products and services.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Established strong vendor relationships to maintain and support the business.
- Organized private mailbox system using Apple Mail
- Answered customer questions about product availability and shipment times.
- Accurately logged all daily shipping and receiving orders.
- Placed special merchandise orders for customers.
- Processed cash and credit payments in a time-efficient manner.
- Contacted customers by phone and email in response to inquiries.
- Promptly resolved all customer requests, questions and complaints.
- Submitted and tracked orders.
Education
No Degree - Some College - Marketing
Broward College
Pembroke Pines, FLHigh School Diploma - undefined
Everglades High School
17100 SW 48th Ct, Miramar, FL 330272009
Skills
- Natural leader
- Persuasive
- Organized
- Highly competitive
- Sales experience
- Strong work ethic
- Excellent communication skills
- Strong time management
- Social media engagement
- Creative and innovative
- Networking skills
- Self-motivated
Timeline
Sales Manager
Whole Sale Luxury Cars
11.2023 - Current
Logistics Manager & Sales Agent
1016 Industries
05.2021 - 10.2023
Sales Agent & Logistics Manager
Vossen Wheels
06.2019 - 03.2021
Store Manager/Sales Representative
Rodspeed inc.
04.2013 - 06.2018
No Degree - Some College - Marketing
Broward College
High School Diploma - undefined
Everglades High School
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