Jordan Rosas
Lancaster,MA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Boom Supersonic
12.2022 - Current
- Plan and schedule lunch five to six days a week, along with occasional breakfast for early start days for missions
- Oversee the transportation of program staff to and from the airport utilizing 12 company cars based on flight schedules and various rotational schedules from Colorado to California
- Organize staff based on similar department teams/hotel location to utilize the fleet cars while they are deployed in California
- Booking mass hotel rooms with multiple hotels in various locations offered to the team comprised of 50+ individuals
- Manage monthly expenditures for lunch, snacks, and drinks in the office with P-card
- Daily inventory/ordering of snacks, drinks, and office supplies, as well as, restock
- Manage company vehicle maintenance, insurance, and registrations
- Overall support to the team and guided direction from the Flight Test Operations Manager and Vice President of XB-1.
Lead Director of First Impressions
Snow Orthodontics
03.2019 - 12.2022
- Manage front desk staff dispersed in 8 different locations spread throughout Southern California
- Oversee uninterrupted flow of a high volume of 80+ patients per day and attend to each of their needs regarding appointment scheduling, finance, and insurance questions
- Maintain a daily report of patient statistics for new and existing patients regarding production for each office
- Lead morning and evening meetings discussing various topics of production and daily procedures performed by ortho assistants and the doctor
- Onboard and train new employees for front desk, call center, and treatment coordinators.
- Weekly inventory of office supplies
Recreation Leader
City of Lancaster
09.2013 - 02.2019
- Set up and breakdown of city events and classes held for the public
- Assist with Lancaster after school programs helping kids with homework or playing activities
- Support staff inside City Hall working as a receptionist for the main switchboard information desk and phone line to City Hall while assisting the Parks, Recreation, and Arts department as a point of salesclerk for the public to sign up for classes/events.
Member Solutions Administrator
Edwards Federal Credit Union
03.2018 - 01.2019
- Assist credit union members in person, over the phone when call center was short staffed, or via email
- Process Levy’s received from the Franchise Tax Board
- JMFA Privilege Manager system operator, auditing overdraft accounts and share draft collections and providing courtesy calls and various letters leading up to collections
- Receive, sort and disperse incoming inter-mail
- Maintaining confidentiality with routine reports, spreadsheets, and materials.
Head Zookeeper/ Registrar
Exotic Feline Conservation Center
03.2015 - 11.2015
- Train volunteers and interns on animal husbandry regarding daily cleaning of enclosures while following safety protocols
- Prepare dietary and maintain cleanliness of the Dietary Preparation Center and feed exotic felines
- Provide guided tours of the facility daily, along with planning and managing large event days known as Twilight Tours, Red Light Tours, Kids Day, and Feline Follies
- Manage ZIMS (Zoological Information Management System) for reporting of existing 70+ felines as well as newborn and coordinating with zoos around the world to collectively maintain species by tracking family trees to prevent inbreeding and keeping the blood line pure.
Education
Antelope Valley College
Lancaster, CA12.2017
Paraclete High School
Lancaster, CA06.2013
Skills
- Proficient with Google Workspace system
- Experience with Microsoft platforms
- Slack messaging system
- Team player
- Excellent time management skills
- Conflict management
- Public speaking
- Data logistics
- Excellent multi-tasking ability
- Office Management
- Workflow Optimization
- Travel Coordination
Timeline
Office Manager
Boom Supersonic
12.2022 - Current
Lead Director of First Impressions
Snow Orthodontics
03.2019 - 12.2022
Member Solutions Administrator
Edwards Federal Credit Union
03.2018 - 01.2019
Head Zookeeper/ Registrar
Exotic Feline Conservation Center
03.2015 - 11.2015
Recreation Leader
City of Lancaster
09.2013 - 02.2019
Antelope Valley College
Paraclete High School
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