Jordan Rowe

• Boosted customer satisfaction by implementing personalized success strategies and maintaining open communication channels.
• Enhanced client retention rates through proactive account management and timely issue resolution.
• Collaborated with cross-functional teams to design and implement innovative solutions tailored to specific customer needs.
• Managed a diverse portfolio of high-value accounts, ensuring consistent delivery of exceptional service levels.
• Monitored key performance metrics to identify areas for improvement, driving continuous enhancements in service quality.

• Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
• Streamlined communication between clients and internal teams for smoother project execution.
• Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
• Analyzed client feedback to identify areas of improvement for product offerings and services.

• Maintain client relationships while working as a point of contact to effectively execute program launches. • Created and currently leads the CSA Mentor program to train new hires in order to develop successful CSA counterparts for the CP/CS teams.

• Utilize my communication skills to collaborate with my direct team as well as cross-departmentally to accurately launch programs that meet or exceed client expectations.