Jordan Rubel
Celina
Summary
Business Process Analyst with expertise in process mapping and optimization at Globe Life & Accident Insurance. Achieved significant improvements in team collaboration and requirements gathering. Skilled in SQL Server Management and Lean Six Sigma methodologies, leading to operational excellence. Successfully streamlined process time by 80% and reduced business portfolio by 50%.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Process Analyst
Globe Life & Accident Ins Coco
TX
12.2024 - 09.2025
- Analyzed current processes to document and identify improvement opportunities.
- Ensured team collaboration across multiple projects with a focus on process enhancement.
- Managed and maintained NH360 internal database, tracking active products and customer journeys.
- Documented future state processes during project development, noting changes from existing workflows.
Business Analyst
Globe Life & Accident Ins Coco
TX
04.2022 - 12.2024
- Facilitated team collaboration and communication across all divisions within Globe Life Insurance.
- Coordinated enterprise migration to Salesforce for all divisions.
- Conducted data analysis as Production Support using SQL and Salesforce Inspector.
- Managed ADO user stories, ensuring up-to-date information availability.
- Led requirements gathering and user story grooming sessions with stakeholders for project alignment.
- Documented existing and new business processes, detailing data journey flow.
- Utilized Salesforce Lightning for effective business analysis and process mapping.
- Employed Miro Collaboration Platform to enhance project management practices.
Accounts Receivable Specialist
Darr Equipment Co.
TX
10.2020 - 04.2022
- Collaborated with third-party portals to keep customers informed on payment status for services and equipment.
- Reduced overdue payments, decreasing 90-day aging bucket by over 50% through diligent tracking and reporting.
- Ensured adherence to SOPs across all branches to minimize disputed charges.
- Oversaw COD accounts, ensuring timely payment processing of all invoices.
Associate Process Engineer
LINTEC
TX
04.2019 - 02.2020
- Documented test results according to LINTEC best practices, ensuring compliance.
- Implemented process improvements in testing and documentation to enhance team efficiency.
- Developed a program that reduced process time from three minutes to thirty seconds.
- Acquired proficiency in operating heavy machinery for testing, including chemical vapor deposition.
- Conducted quality checks on mechanical systems for defects before, during, and after testing.
Research Associate
LINTEC
TX
03.2017 - 04.2019
- Developed LabVIEW code to automate nanomaterial test systems.
- Designed and constructed mechanical systems to enhance testing efficiency.
- Conducted systematic tests on nanomaterials to evaluate performance.
Education
Bachelor of Science - Mechanical Engineering
UNIVERSITY OF TEXAS AT DALLAS
Richardson, TX05.2016
Skills
- Business process mapping and improvement
- Customer journey mapping
- Requirements gathering and analysis
- Windows operating system proficiency
- Lean Six Sigma methodologies
- Visio and Miro diagramming
- Data analysis and documentation
- Salesforce CRM expertise
- SQL Server management skills
- Microsoft Office applications
- Effective communication skills
- Team collaboration and engagement
Affiliations
- 4-year Collegiate Athlete - winning Male Athlete of the Year in 2015
- Career Record Holder for Games Played (80)
- Team Captain: 2015
- ASC Conference Champion: 2015
Certification
- Process Improvement Specialist - Six Sigma Global Institute (In Progress - ETC November 2025)
Timeline
Business Process Analyst
Globe Life & Accident Ins Coco
12.2024 - 09.2025
Business Analyst
Globe Life & Accident Ins Coco
04.2022 - 12.2024
Accounts Receivable Specialist
Darr Equipment Co.
10.2020 - 04.2022
Associate Process Engineer
LINTEC
04.2019 - 02.2020
Research Associate
LINTEC
03.2017 - 04.2019
Bachelor of Science - Mechanical Engineering
UNIVERSITY OF TEXAS AT DALLAS