Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Ruiz

Orlando,FL

Summary

Dynamic and dedicated professional with experience at Universal Studio Orlando, excelling in guest relations and safety awareness. Proven ability to enhance operational efficiency and maintain high standards. Strong problem-solving skills and a positive attitude contribute to exceptional team collaboration and customer satisfaction. Committed to delivering memorable experiences in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Theme Park Cast Member

Universal Studio Orlando
Orlando, FL
11.2022 - Current

Maintaining park cleanliness

Ensuring guest satisfaction

Maintaining park facilities

Parking Supervisor

SP+ Parking
Orlando, FL
11.2022 - 01.2024
  • Collaborated with event organizers to develop tailored parking strategies that catered to specific event needs without disrupting regular operations.
  • Implemented an online reservation system to streamline the booking process for special events or long-term parking needs.
  • Ensured compliance with local regulations by staying abreast of changes in laws governing parking operations and updating company policies accordingly.
  • Managed routine maintenance tasks, keeping all equipment in optimal working condition for daily use.
  • Monitored surveillance cameras strategically placed throughout the premises, quickly identifying suspicious activities or unauthorized access.
  • Improved parking efficiency by implementing new signage and traffic flow patterns.
  • Enhanced customer satisfaction with timely and courteous assistance in locating available parking spaces.

Warehouse Worker

Amazon
Apopka, FL
07.2021 - 05.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Loss Prevention Officer

DD’s Discount
Orlando, FL
03.2020 - 07.2021
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.

Theme Park Cast Member

Sea World Parks
Orlando, FL
01.2018 - 01.2019

Enhanced park standards

Making sure the park is ready for the guests

Making sure the park facilities are ready for guests

Education

High School Diploma -

Ridge Community High School
Davenport, FL
05.2019

Skills

  • Performance skills
  • Basic maintenance
  • Technical skills
  • Photography
  • Safety awareness
  • Strong problem solving
  • Guest relations expertise
  • Positive attitude
  • Strong work ethic
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliability
  • Organizational skills

Timeline

Theme Park Cast Member

Universal Studio Orlando
11.2022 - Current

Parking Supervisor

SP+ Parking
11.2022 - 01.2024

Warehouse Worker

Amazon
07.2021 - 05.2022

Loss Prevention Officer

DD’s Discount
03.2020 - 07.2021

Theme Park Cast Member

Sea World Parks
01.2018 - 01.2019

High School Diploma -

Ridge Community High School
Jordan Ruiz