Melissa Abarca
Downey,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Theme Park Cast Member
Disneyland Resort
08.2023 - Current
- Contributed to efficient crowd control by directing guests and providing accurate wait time information.
- Collaborated with colleagues to handle guest inquiries promptly, resulting in improved guest satisfaction ratings.
- Maximized ride efficiency by following standard operating procedures and adhering to strict safety guidelines at all times.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Supported seamless event coordination by assisting with setup, teardown, and other logistical tasks as needed.
Call Center Operator
Cerritos Community College
10.2022 - 06.2023
- Assisted customers by answering questions and responding to inquiries.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Collaborated with team members to share best practices, resulting in improved overall performance within the call center.
Volunteer
PIH Health Hospital Downey
08.2022 - 10.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
Education
High School Diploma -
Warren High School
Downey, CA06.2022
Skills
- Performance skills
- Technical skills
- Strong Work Ethic
- Foreign language proficiency
- Customer Service
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Theme Park Cast Member
Disneyland Resort
08.2023 - Current
Call Center Operator
Cerritos Community College
10.2022 - 06.2023
Volunteer
PIH Health Hospital Downey
08.2022 - 10.2022
High School Diploma -
Warren High School