Jordan Sanford
Clayton,NY
Summary
Motivated banking professional possessing strong commitment to customer service coupled with excellent communication skills looking to obtain a branch manager position with Community Bank.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Retail Branch Assistant II
Community Bank
Alexandria Bay, NY
08.2021 - Current
- Advised customers of products and services and assisted tellers in delivering superior customer service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Reviewed and passed along to staff updated procedural changes.
- Input and closed personal consumer loans.
- Trained and developed new team members in alignment with branch service standards and objectives.
Customer Service Associate
THE SHIP GIFT SHOP
Alexandria Bay, NY
06.2006 - Current
- Sales, The Ship Gift Shop -Merchandise selections -Make displays attractive to customers - Shoes & clothing sales -Inventory -Reconcile cash / credit card receipts
Senior Teller II
Community Bank
Alexandri Bay, NY
11.2017 - 08.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
Personal Lines Insurance Agent
Thousand Islands Agency
Clayton, NY
02.2013 - 04.2017
- Sell/solicit/service personal & commercial lines insurance products -Answer phones & direct calls - Gather & distribute mail -Electronic document organization
Education
Associate of Arts - Hospitality & Tourism
Jefferson Community College
05.2010
Skills
- Staff education and training
- Sales expertise
- Operations management
- Relationship building and management
- Verbal/written communication
- Organized
- Excellent time management
Certification
- CNP - Certified Notary Public
Timeline
Retail Branch Assistant II
Community Bank
08.2021 - Current
Senior Teller II
Community Bank
11.2017 - 08.2021
Personal Lines Insurance Agent
Thousand Islands Agency
02.2013 - 04.2017
Customer Service Associate
THE SHIP GIFT SHOP
06.2006 - Current
Associate of Arts - Hospitality & Tourism
Jefferson Community College
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