Jordan Sarmento
Missoula,MT
Summary
Dynamic professional with a proven track record at Belcourt Insurance Agency, adept in claims handling and fostering robust client relationships. Excelled in roles requiring critical thinking and a proactive approach, significantly enhancing customer satisfaction and operational efficiency. Skilled in networking and sales, consistently achieving results through exceptional service and teamwork.
Overview
10
10
years of professional experience
Work History
Insurance Broker
Belcourt Insurance Agency
07.2023 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Calculated quotes and educated potential clients on insurance options.
Bartender/Manager
KT's Hayloft Saloon
03.2015 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front End Manager
Missoula Fresh Market
12.2015 - 06.2017
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Waitress
Jakers Bar and Grill
11.2014 - 12.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Culinary Arts And Hospitality
San Juan High School
Citrus Heights, CA06.2012
Skills
- Proactive team player
- Networking capabilities
- Claims Handling
- Driven
- Talented salesperson
- Customer Service
Timeline
Insurance Broker
Belcourt Insurance Agency
07.2023 - Current
Front End Manager
Missoula Fresh Market
12.2015 - 06.2017
Bartender/Manager
KT's Hayloft Saloon
03.2015 - 07.2023
Waitress
Jakers Bar and Grill
11.2014 - 12.2015
Culinary Arts And Hospitality
San Juan High School
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