Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Sheffield

Bend,OR

Summary

Dynamic professional with extensive experience in customer service, notably at Walmart, where I consistently met deadlines and maintained high satisfaction ratings. Skilled in planning and organization, I excel in building strong client relationships and resolving conflicts effectively, ensuring loyalty and trust while adhering to hygiene standards in all interactions.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Skilled beauty professional with thorough expertise in nail care, nail art, and customer service. Adept at maintaining high sanitation standards and creating personalized experiences that exceed client expectations. Strong collaborator who adapts easily to changing needs, ensuring consistent, high-quality results. Known for reliability, creativity, and exceptional attention to detail in manicures, pedicures, and nail enhancements.

Overview

7
7
years of professional experience

Work History

Personal Shopper

Walmart
Bandon, OR
06.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Nail Technician

Royal Nail Spa
Bend, OR
08.2020 - 06.2024
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

Customer Service Representative

IBEX Global
Bend, OR
01.2018 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Central Oregon Community College
Bend, OR
09-2019

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Flexible schedule
  • Deadline driven
  • Teamwork and collaboration

Timeline

Personal Shopper

Walmart
06.2024 - Current

Nail Technician

Royal Nail Spa
08.2020 - 06.2024

Customer Service Representative

IBEX Global
01.2018 - 08.2020

GED -

Central Oregon Community College
Jordan Sheffield