Jordan Sheffield
Field Service Technician
Washington,DC
Summary
Well rounded mechanic/technician with a wide range of skills. Mainly worked on mechanical equipment and low voltage controls. Just over a decade of experience with trouble shooting controls, pumps, valves and electric motors. Always looking to learn and improve skills.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Field Service Technician
W.C. Smith
Washington, DC
07.2017 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Operated hand tools and power equipment according to company safety procedures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems. Saved clients lots of time with repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Discussed and recommended service options with customers and explained costs involved.
- Ran over 20 service calls on a holiday to keep customers heat and hot water working.
Tech Support Engineer
Siemens
Washington, DC
06.2014 - 08.2015
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Prepared action plans for problematic processes and assets.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Interacted with subject matter experts to develop training material and tools for personnel.
- Provided input to team lead regarding areas for process and procedural improvement.
- Managed over 30 locomotives for software and equipment updates.
Gas Turbine Systems Technician
United States Navy
Jacksonville, FL
03.2009 - 03.2014
- Documented daily activities in internal system and submitted timely shift reports.
- Tested ship and aviation fuel to check safety and compliance with regulations.
- Promoted interdepartmental communication with employees, increasing speedy issue resolution.
- Trained personnel on operation and maintenance of plant equipment.
- Examined and adjusted valves, pumps and other equipment to verify proper functioning.
- Performed routine preventative maintenance on power plant equipment.
Education
High School Diploma -
09.2004 - 06.2008
Skills
Technical Support
Hardware and software installation
Technical Analysis
Safety standards and protocols
Feedback
Timeline
Field Service Technician - W.C. Smith
07.2017 - Current
Tech Support Engineer - Siemens
06.2014 - 08.2015
Gas Turbine Systems Technician - United States Navy
03.2009 - 03.2014
Riverbend High School - High School Diploma,
09.2004 - 06.2008