Jordan Sheffield
Victoria
Summary
Knowledgeable employee with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Overview
8
8
years of professional experience
Work History
Teller
Frost Bank
10.2020 - Current
- Developed strong relationships with customers through exceptional service, loyalty and trust.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Sales Associate
Cindies
03.2020 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs
- Balance register for shift change, closing & opening
- Assess needs and recommended products aligned with customer budget and preferences.
- Interact professionally with customers, informing individuals of sales promotions and driving product interest.
- Engage customers and built connections to drive long-term sales.
- Kept cash wrap organized/ clean and ready for any customer purchases.
Cashier
Stripes Convenience Store
06.2019 - 02.2020
- Greeted customers and provided prompt and friendly service.
- Counted money in cash drawers and balanced drawer at the beginning and end of shifts.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Sales Associate
Samuel's Fine Jewelry
12.2018 - 06.2019
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Daily inventory count and logging floor merchandise and inventory.
Concessions Worker
Cinemark 12
11.2016 - 09.2018
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Handled cash and processed payments.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Broke down,clean and sanitized work stations at the end of each day.
Education
High School Diploma -
Victoria East High School
Victoria, TX06-2017
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Goal-oriented focus
Timeline
Teller
Frost Bank
10.2020 - Current
Sales Associate
Cindies
03.2020 - 10.2022
Cashier
Stripes Convenience Store
06.2019 - 02.2020
Sales Associate
Samuel's Fine Jewelry
12.2018 - 06.2019
Concessions Worker
Cinemark 12
11.2016 - 09.2018
High School Diploma -
Victoria East High School
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