Jordan Silvas
Corpus Christi,TX
Summary
Dynamic and results-oriented professional with extensive experience at Sams Club and Heb, excelling in customer service and attention to detail. Demonstrated ability to enhance customer satisfaction and loyalty, while mentoring team members and exceeding service quality goals. Skilled in planning, organization, and problem-solving, achieving high satisfaction ratings through exceptional service and teamwork.
Overview
7
7
years of professional experience
Work History
Personal Shopper
Sams Club
Corpus Christi, TX
10.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
Cross Functional Rep
Heb
01.2018 - 08.2024
- Assisted customers with product inquiries, enhancing overall satisfaction and loyalty.
- Resolved issues promptly to maintain excellent service standards.
- Handled customer complaints effectively, ensuring positive shopping experiences.
- Enhanced team performance by supporting colleagues in busy periods.
- Managed cash register to ensure accurate transactions and prevent discrepancies.
- Improved customer satisfaction by quickly addressing concerns.
- Answered questions about products and services, ensuring informed purchasing decisions.
- Assisted in inventory management to maintain optimal stock levels.
- Coordinated with team members to maintain a clean and organized environment.
- Worked collaboratively with colleagues to achieve sales targets.
Education
Mary Carroll High School
Corpus Christi, TXSkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Flexible schedule
- Heavy lifting
- Upbeat and outgoing attitude
- Documentation and reporting
- Product knowledge
- Teamwork and collaboration
- Problem-solving
- Task prioritization
Timeline
Personal Shopper
Sams Club
10.2024 - Current
Cross Functional Rep
Heb
01.2018 - 08.2024
Mary Carroll High School