Jordan Sims
Pullman,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Walmart
03.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Administrator
Kuker Ranken
06.2022 - 03.2024
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Cell Phone Tower Technician
TKK
03.2019 - 05.2022
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Bolted equipment into place using hand and power tools.
- Performed tower construction at heights of up to 500 feet while maintaining focus on safety.
- Lifted equipment into position using cranes, rigging tools and gin poles.
Education
Bachelor of Science - Business Administration
Simon Fraser
Burnaby, BC12.2023
Skills
- Inbound and outbound calling
- Email management
- Appointment setting
- Sales expertise
- CRM software
- Building rapport
- Complaint resolution
- Meeting planning
- Mail handling
- Signal testing
- Fall protection
Timeline
Customer Service Advocate
Walmart
03.2024 - Current
Office Administrator
Kuker Ranken
06.2022 - 03.2024
Cell Phone Tower Technician
TKK
03.2019 - 05.2022
Bachelor of Science - Business Administration
Simon Fraser