Jordan Smith
Battle Ground,Washington
Summary
Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure the Inside Sales Representitive position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Table Games Dealer
Ilani Casino
04.2021 - Current
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Improved operational efficiency by maintaining accurate inventory records for gaming equipment and supplies.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Aquatics Supervisor
Haselwood Family YMCA
07.2017 - 08.2019
- Collaborated with other department supervisors to create cohesive programming across multiple recreation facilities.
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Trained workers in service policies, safety requirements and specifics of activities.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
- Improved customer satisfaction with streamlined scheduling of swim lessons, private events, and facility rentals.
Education
High School Diploma -
Western Washington University
Bellingham, WA06.2020
Skills
- Memory retention
- Keen observation
- Patience and composure
- Team player mentality
- Reliability and punctuality
- Excellent customer service
- Verbal Communication
- Team building
- Attention to Detail
- Problem-Solving
- Interpersonal Communication
Accomplishments
Employee of the Year 2018- Haselwood YMCA
Timeline
Table Games Dealer
Ilani Casino
04.2021 - Current
Aquatics Supervisor
Haselwood Family YMCA
07.2017 - 08.2019
High School Diploma -
Western Washington University