Jordan Smith
Rice Lake
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Account Manager
Medical Staffing Solutions, Inc
Rice Lake, WI
05.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Staffing Specialist
Medical Staffing Solutions, Inc
Rice Lake, WI
10.2021 - 05.2022
- Streamlined the onboarding process for new hires, resulting in reduced time to productivity and increased employee satisfaction.
- Maintained up-to-date knowledge of industry trends, labor laws, and best practices in talent acquisition to ensure compliance and optimal results for clients.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
Human Resource Generalist
Ladysmith Nursing Home
Ladysmith, WI
02.2021 - 10.2021
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Reduced employee turnover by creating a comprehensive onboarding program for new hires.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
Dental Assistant
Marshfield Clinic, Family Health Center
Rice Lake, WI
01.2017 - 01.2021
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Associate of Applied Science - Human Resources
Chippewa Valley Technical College
Eau Claire, WI05.2022
Skills
- New Account Creation
- Strategic Planning
- Prospecting and Cold Calling
- Account Management
- Strong Lead Development Skills
- Business Development
- Customer Relationship Management
Timeline
Account Manager
Medical Staffing Solutions, Inc
05.2022 - Current
Staffing Specialist
Medical Staffing Solutions, Inc
10.2021 - 05.2022
Human Resource Generalist
Ladysmith Nursing Home
02.2021 - 10.2021
Dental Assistant
Marshfield Clinic, Family Health Center
01.2017 - 01.2021
Associate of Applied Science - Human Resources
Chippewa Valley Technical College