Jordan Smith
Oakland,CA
Summary
College student with hands-on experience in customer service and direct patient interactions, pursing a career in healthcare. Skilled in building strong patient relationships, enhancing customer loyalty, and improving patient engagement to support organizational goals and deliver exceptional care. Passionate about making a positive impact in patient-centered environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Program Specialist
Roots Community Health Center
11.2022 - Current
- Facilitated communication between clients and other service providers.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Verified insurance eligibility and coverage for patients.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
In-Home Care Aide
Caring for Seniors
08.2022 - Current
- Safeguarded client privacy by adhering strictly to HIPAA regulations throughout all interactions and documentation processes within each case handled.
- Facilitated client transportation to appointments, social events, or errands while ensuring their safety at all times.
- Supported clients in maintaining their independence by assisting with mobility and transfers using proper techniques.
- Exceeded company expectations for punctuality and reliability, ensuring consistent care was provided to all clients assigned during my tenure as an In-Home Care Aide.
Literacy Specialist
Oakland Unifed School District
08.2020 - 11.2022
- Collaborated with colleagues to plan school-wide literacy events, cultivating a culture of shared responsibility for student success in reading and writing.
- Enhanced student learning by collaborating with teachers to develop differentiated instruction strategies.
- Implemented research-based approaches such as guided reading groups to deliver differentiated instruction tailored to individual learner needs.
- Provided targeted professional development opportunities for teachers on literacy instruction techniques and strategies.
- Evaluated the effectiveness of literacy programs through ongoing data analysis, making adjustments as needed to maximize results.
- Improved literacy rates by implementing targeted reading interventions and assessments for struggling students.
Education
Nursing
Merritt College
Oakland, CAHigh School Diploma -
Oakland Technical High School
Oakland, CA05-2020
Skills
- Proactive Mindset
- Effective Communication (verbal and written)
- Patience and Professionalism
- Proficiency in electronic health records ( EHR) systems (eg Epic, Practice Fusion)
- Understanding of medical terminology
- Multitasking and Time Management
- Proficiency in Microsoft ( Excel, Word)
- Adaptability and Flexibility
- Attention to detail and accuracy
Certification
- Basic Life Support American Heart Associate [04/2021]
Timeline
Clinical Program Specialist
Roots Community Health Center
11.2022 - Current
In-Home Care Aide
Caring for Seniors
08.2022 - Current
Literacy Specialist
Oakland Unifed School District
08.2020 - 11.2022
- Basic Life Support American Heart Associate [04/2021]
Nursing
Merritt College
High School Diploma -
Oakland Technical High School
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