Jordan Snell
Spring Hill,TN
Summary
Upbeat, customer-focused Sales Associate with 1.5 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Retail Sales Specialist
Pool and Spa Depot
Brentwood, TN
11.2022 - 09.2023
- Built rapport with clients by providing quality customer service and problem-solving
- Maintained an average of $ 21,029 in client sales each month of 2023 with my top month being June with $41,809
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Promoted customer loyalty program to meet performance targets.
Sales Associate/Shift Leader
ＤＥＦＹ
Brentwood, TN
02.2022 - 11.2022
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Developed relationships with 30 new staff members, and assisted 5 existing staff members in their career development
- Provided customer service and was involved in training 5 new team members each month
- Boosted sales and became a top performer in less than a month by selling memberships
- Got promoted after 6 months of being at DEFY and learned how to do everything there including, counting down and up tills, interviewing new employees, hiring new employees, filling injury reports, and responding to injuries appropriately, etc.
Associate
Party City
Brentwood, TN
09.2022 - 10.2022
- Built rapport with clients by providing quality customer service and problem-solving
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Streamlined inventory management to eliminate the need for stock replenishment.
Insider
Jets Pizza
Spring Hill, TN
10.2020 - 09.2021
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Maintained a positive relationship between customers and employees
- Learned how to do operate most of the equipment in the store and even started to train employees before I left.
Education
High school diploma -
Independence High School
05.2023
Skills
- Leadership
- Interviewing
- Customer service
- English
- Sales
- Training & Development
- Shift Management
- Supervising Experience
- Management
- Conflict Management
- Employee Orientation
- Merchandising
- Marketing
- CRM Software
- Order Processing
- Conflict Resolution
- Relationship Building
- Documentation and Recordkeeping
Certification
- Driver's License, 06/2021, Present
- Xcel Tennessee Pre-Licensing Insurance, 08/2023, 02/2024, Earned my pre-liscening qualifacions for insurance
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Promoted from Floor to Team Lead, in less than 12-months.
- Led team to achieve Product of the month , earning recognition from upper management and financial reward.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Sales - Consistently generated additional revenue through skilled sales techniques.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Retail Sales Specialist
Pool and Spa Depot
11.2022 - 09.2023
Associate
Party City
09.2022 - 10.2022
Sales Associate/Shift Leader
ＤＥＦＹ
02.2022 - 11.2022
Insider
Jets Pizza
10.2020 - 09.2021
High school diploma -
Independence High School
- Driver's License, 06/2021, Present
- Xcel Tennessee Pre-Licensing Insurance, 08/2023, 02/2024, Earned my pre-liscening qualifacions for insurance
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