Jordan Snider
3274 Sussex St River Falls Wi,WI
Summary
Dynamic Supervisor with a proven track record at Saia LTL Freight, excelling in staff management and process improvement. Expert in training and mentoring teams, enhancing operational efficiency, and fostering a collaborative environment. Committed to customer service excellence and conflict resolution, driving significant improvements in team performance and satisfaction.
Overview
8
8
years of professional experience
Work History
Supervisor
Saia LTL Freight
Hudson, WI
11.2023 - Current
- Supervised daily operations to ensure compliance with safety regulations and company policies.
- Trained staff on effective freight handling procedures and customer service excellence.
- Coordinated schedules to optimize resource allocation and enhance operational efficiency.
- Monitored performance metrics to identify areas for process improvement and implementation of best practices.
- Led team meetings to communicate goals, expectations, and promote a collaborative work environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Dock Leader
Dedicated Logistics LLC
Hudson, WI
02.2021 - 11.2023
- Supervised dock operations to ensure timely loading and unloading of freight.
- Implemented process improvements to enhance efficiency in shipping and receiving workflows.
- Trained and mentored team members on safety protocols and operational procedures.
- Coordinated with logistics teams to optimize inventory management and distribution schedules.
Shipping and Receiving Clerk
Trane Technologies
La Crosse, WI
03.2018 - 01.2021
- Coordinated inbound and outbound shipments, ensuring compliance with safety and quality standards.
- Utilized inventory management systems to track stock levels and maintain accurate records.
- Oversaw loading and unloading processes, optimizing workflow efficiency for shipping operations.
- Trained new employees on safety protocols and operational procedures to enhance team performance.
Education
Associate of Business Administration - Business Management
Western Technical College
La Crosse, WISkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff discipline
- Team building
- Operations management
- Processes and procedures
- Process improvement
- Relationship building
- Conflict resolution
Timeline
Supervisor
Saia LTL Freight
11.2023 - Current
Dock Leader
Dedicated Logistics LLC
02.2021 - 11.2023
Shipping and Receiving Clerk
Trane Technologies
03.2018 - 01.2021
Associate of Business Administration - Business Management
Western Technical College