Jordan Snure
Hailey,ID
Summary
Proven customer service representative with experience in conflict resolution and clear communication. Adept at mentoring new hires and fostering team collaboration to enhance operational efficiency and guest satisfaction.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Ramp Agent/Mentor - PT
SkyWest Airlines
Hailey, Idaho
10.2024 - Current
- Mentored new hires on ramp safety, equipment operation, and company policies.
- Ensured safe, on-time departures by strictly adhering to FAA safety standards
- Conducted aircraft security searches and safety inspections.
- Collaborated with flight crews, gate agents, and operations teams in time sensitive environments.
- Provided assistance to passengers requiring special services at the airport
Bookkeeper
Bradley Construction North
Hailey, Idaho
07.2023 - Current
- Manage daily financial transactions and record entries accurately.
- Process payroll for employees, ensuring timely payments and compliance.
- Reconcile bank statements with company records regularly.
- Generate invoices for clients and track payments received from customers.
Customer Service Representative
Altitude Heat & Air
Hailey, Idaho
07.2023 - Current
- Provided professional, courteous support to residential and commercial customers via phone, email, and in person.
- Addressed customer concerns, billing questions, and service issues with empathy and problem-solving skills.
- Remained calm and solution focused when assisting customers during emergency or high stress situations.
- Scheduled service appointments and coordinated technician dispatch to ensure timely response and efficient operations.
Guest Services - PT
Sun Valley Stables
Hailey, Idaho
12.2022 - Current
- Ensured guest safety and comfort during guided transportation in varying weather conditions.
- Managed group safety while maintaining professionalism and hospitality.
- Created a welcoming, engaging atmosphere to enhance customer experience.
- Communicated clearly with guests to address questions and special requests.
Crew Member
Berryvale Grocery
Mount Shasta, California
02.2022 - 06.2022
- Provided friendly, attentive service in high-volume retail environment to enhance customer experience.
- Addressed customer concerns professionally and efficiently to ensure satisfaction.
- Kept sales areas organized and well stocked to support effective product availability.
Landscaper - Seasonal
Sun Valley Garden Center
Bellevue, Idaho
04.2021 - 06.2023
- Collaborated with team members to execute large-scale landscaping projects efficiently.
- Maintained garden equipment and tools ensuring optimal performance and safety standards.
- Pruned trees and shrubs to promote healthy growth and improve overall appearance.
- Maintained gardens and grounds of private properties, ensuring proper care of trees, shrubs, flowers, and turf.
Loper
Mike Gianini Cutting Horses
Bellevue, Idaho
01.2021 - 04.2021
- Collaborated with trainers to prepare horses for competitions.
- Handled grooming and saddling of horses for training sessions.
- Assisted in daily horse care and feeding routines.
- Maintained cleanliness of stables and equipment areas.
Assistant Trainer
VS Equine
Mount Shasta, California
08.2017 - 01.2021
- Instructed students in safe horse riding techniques and proper equipment use, fostering a secure learning environment.
- Monitored student progress, offering tailored feedback to enhance skill development.
- Guided groups through diverse trails and landscapes, ensuring safety and enjoyment.
- Administered basic first aid while out on the trails.
- Provided exceptional customer service by engaging guests and sharing insights on local attractions and available services.
Education
High School Diploma -
Mount Shasta High School
Mount Shasta, CA06-2019
Skills
- Safety compliance
- Emergency Preparedness
- Customer service
- Conflict Resolution
- Time Management
- High pressure multitasking
- Team Collaboration
- Clear Communication
Certification
State of California Food Handler Card
Timeline
Ramp Agent/Mentor - PT
SkyWest Airlines
10.2024 - Current
Bookkeeper
Bradley Construction North
07.2023 - Current
Customer Service Representative
Altitude Heat & Air
07.2023 - Current
Guest Services - PT
Sun Valley Stables
12.2022 - Current
Crew Member
Berryvale Grocery
02.2022 - 06.2022
Landscaper - Seasonal
Sun Valley Garden Center
04.2021 - 06.2023
Loper
Mike Gianini Cutting Horses
01.2021 - 04.2021
Assistant Trainer
VS Equine
08.2017 - 01.2021
High School Diploma -
Mount Shasta High School