Jordan Spillers

Work History

Founder and CEO

Omni School of the Arts

Louisville, KY

07.2020 - Current

Created organization's mission and vision statements for use by employees
Developed key operational initiatives to drive and maintain substantial business growth
Managed over 150 students per month
Conducted target market research to scope out industry competition and identify advantageous trends
Created and monitored promotional approaches to increase sales and profit levels
Increased sales by 1,500% through Meta Ads, Google Ads, and Word of Mouth
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities
Built productive relationships with industry partners and competitors to support strategic business objectives
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
Maintained effective staff and resource utilization rates to balance financial and operational obligations
Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance
Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability
Prepared organization for forecasted demand levels through effective operational planning
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
Drove implementation of new market expansion to propel business forward and adapt to market changes
Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings
Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels
Worked with department heads to stay current on needs and offer high-level support for day-to-day operations
Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.

Private Guitar Instructor

Flying Hands Music School

Louisville, KY

08.2021 - 08.2022

Provided guitar instruction to students of varying age and skill levels
Assisted clients in preparing for auditions or performances
Built rapport with students and family members
Evaluated and graded students' class work, performances, projects, assignments and papers
Met with parents to resolve conflicting educational priorities and issues
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Carried out day-day-day duties accurately and efficiently
Demonstrated respect, friendliness and willingness to help wherever needed
Worked flexible hours; night, weekend, and holiday shifts
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Maintained energy and enthusiasm in fast-paced environment.

Private Guitar Instructor

FBC Performing Arts Center

Louisville, KY

08.2021 - 08.2022

Provided guitar instruction to students of varying age and skill levels
Assisted clients in preparing for auditions or performances
Built rapport with students and family members
Evaluated and graded students' class work, performances, projects, assignments and papers
Met with parents to resolve conflicting educational priorities and issues
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Carried out day-day-day duties accurately and efficiently
Demonstrated respect, friendliness and willingness to help wherever needed
Worked flexible hours; night, weekend, and holiday shifts
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Maintained energy and enthusiasm in fast-paced environment.

Chauffer

Legacy Hotel

Louisville, KY

04.2017 - 03.2020

Mapped efficient routes with minimal disruption to passengers or schedules
Vacuumed, cleaned and sanitized vehicles between customers
Stowed passenger items with care and concern to avoid damage or displeasure with handling
Upheld high standards of professionalism and discretion when working with high-value clients
Answered, scheduled and responded to reservation calls at specific times and locations
Generated consistent referrals and repeat business by providing friendly and fast service
Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
Arrived on time to customer appointments
Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.

Senior Event Media Technician

Southern Seminary

Louisville, KY

09.2016 - 03.2020

Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients
Regulated sound qualities and volume levels during recording sessions to produce desired outcomes
Performed sound quality checks and front-of-house mixing to maintain company sound system
Prepared, packed and transported audio equipment for events and location shoots
Mixed voices, music and taped sound effects for live performances and pre-recorded events
Transformed video and audio recordings into digital formats for editing and archiving
Separated instruments, vocals and peripheral sounds and mixed during post-production stage
Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events
Performed various setups, tear downs and mixing for high and low profile bands, weddings, funerals, worship services, theatrical performances and conferences
Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems
Maintained projectors and monitors and oversaw maintenance and repairs involving external vendors
Reviewed audio or video detection equipment requests and determined type of equipment to use and best method.

Small Sorter

UPS

Louisville, KY

11.2018 - 01.2019

Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks
Assessed and sorted items into containers or designated areas according to classification, size and condition
Stacked items according to weights, sizes, types and picking priorities
Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items
Used hand-held scanner to enter data product information
Transported packed items to delivery pallets to assist loaders in loading and stacking pallets on delivery vehicles
Facilitated communication among team to reduce process lags and troubleshoot issues effectively.

Customer Service Representative

Louisville Overstock Warehouse

Louisville, KY

03.2017 - 11.2018

Often interacted with customers and employees to make sure customers were taken care of
Organized and sorted various furniture to fit customer needs
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Offered advice and assistance to customers, paying attention to special needs or wants
Responded to customer requests for products, services and company information
Provided primary customer support to internal and external customers
Recommended products to customers, thoroughly explaining details
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
Collected customer feedback and made process changes to exceed customer satisfaction goals
Cultivated customer loyalty, promoted repeat business and improved sales
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Server & Busser

Figure Eight Island Private Yacht Club

Wilmington, NC

05.2016 - 08.2017

Cultivated warm relationships with regular customers
Worked with POS system to place orders, manage bills and handle complimentary items
Planned, organized and coordinated special events and celebrations
Bussed and reset tables to keep dining room and work areas clean
Explained menu items and suggested appropriate options for food allergy concerns
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Collected orders and relayed them to bartenders quickly and accurately
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Worship Pastor Interim

North Shore Baptist

Queens, NY

12.2016 - 01.2017

Provided spiritual care through visitation, counseling and prayer
Oversaw administration and management of all areas of ministry
Led programs such as worship, study, fellowship and service opportunities
Provided spiritual and administrative leadership to church and managed daily operations
Coordinated and spearheaded programs to increase church members' service throughout community
Raised congregational awareness of needs and contributions of youth to church life and operations
Worked with stewardship to promote responsible biblical stewardship
Partnered with city officials, non-profit resource organizations, civic groups and members of public for outreach to at-risk children
Organized and spearheaded community outreach programs focused on helping middle school students plan for college or vocational education opportunities and participate in local civic processes.

Construction Worker

DK Real Estate Group, LLC

New York, NY

12.2016 - 01.2017

Loaded, unloaded and moved material to and from storage and production areas
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs
Assisted with successful, time-sensitive renovations of various structures
Gathered and disposed of worksite debris to remove safety hazards
Installed new structures, updated systems and replaced worn components to bring buildings up to current codes
Observed safety regulations on job sites to minimize accidents
Erected and removed temporary structures such as trench liners and scaffolding to meet team needs
Utilized hammers, saws, squares, levels and fastening devices to complete projects
Worked with more knowledgeable professionals to grow understanding of principles and construction standards
Worked independently in fast-paced environment while meeting productivity and quality expectations
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.

Front of House

Chick Fil A

Wilmington, NC

06.2014 - 03.2015

Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
Addressed guest concerns and resolved all issues to guests' satisfaction
Adhered to safe work practices, food safety regulations and corporate guidelines
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees
Resolved guests complaints while maintaining positive customer environment
Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction
Stayed alert, active and ready to respond to any request at any time using variety of available resources

Backstage Manager

This Generation Now

Myrtle Beach, SC

05.2014 - 06.2014

Assisted crews with set building and pointed out problems that could be potential safety issues
Reviewed activities for production team to complete tasks on time
Operated control consoles
Assisted director with planning and completing film shots and B roll footage
Coordinated with producers and on-air talent to create program content, new ideas and segments
Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation
Announced musical selections, station breaks or public service information and accepted requests from listening audience
Read commercials and announcements into microphone following prewritten scripts.

Summary

Overview

Work History

Founder and CEO

Private Guitar Instructor

Private Guitar Instructor

Chauffer

Senior Event Media Technician

Small Sorter

Customer Service Representative

Server & Busser

Worship Pastor Interim

Construction Worker

Front of House

Backstage Manager

Education

Advanced Master of Divinity of Billy Graham School -

Bachelor of Science - Biblical Studies, Music

Associate of Arts -

Program Certificate -

High School Diploma -

Skills

Work Availability

Timeline

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