Jordan Stoenescu
Mission Viejo,CA
Summary
Dynamic and people-oriented, with over a 10-year track record facilitating client services, customer service, and use of communication skills in the workforce. Determined professional and problem solver who brings a strong combination of vision, perseverance, and interpersonal skills to the table.
Overview
13
13
years of professional experience
Work History
Deliveries & Operations
Home Depot
Mission Viejo, CA
12.2023 - Current
- Manage a high volume of incoming calls and emails from a diverse customer base while maintaining composure and professionalism to address customer concerns.
- Develop strong relationships with customers by offering personalized assistance and tailored solutions, resulting in increased customer loyalty.
- Operate forklifts, reach trucks, and other material handling equipment to load, unload, and transport goods within a warehouse setting safely and efficiently.
- Assist with store logistics by managing inventory across the store while optimizing delivery routes which result in improved delivery times by up to 80% for this store location.
- Collaborate with vendors and suppliers to negotiate favorable contracts, securing better pricing and terms that contributed to overall cost savings.
- Trained and supervised delivery staff to ensure adherence to safety protocols and company policies, fostering a culture of accountability and upholding company values.
Employment Coach
Integrated Resources Inc
Santa Ana, CA
03.2019 - 12.2023
- Assisted local employers in meeting their staffing needs. This was done by developing relationships with approximately 3 potential employers per week in order to advocate for a client to gain placement. Assessed each potential employer’s business needs to effectively pitch a client as a potential employee to a specific employer.
- Successfully advocated for the client to the employer, resulting in maintaining and securing permanent employment placements for 5 different clients with disabilities.
- Managed an ongoing caseload of 4 clients with disabilities in continually learning job, life, and interpersonal skills to assist these clients in retaining their employment.
- Engaged families of clients with disabilities during field-based work by addressing concerns related to employability as well as encouraging them to assist in developing specific skill sets crucial to achieving successful employment.
Applied Behavioral Analyst
Adult Enrichment Center
Santa Ana, CA
06.2016 - 02.2019
- Aided clients with self-care assistance; provided reliable and safe transportation to various training sites. Encouraged clients in developing their fine motor skills to help increase their ability to function in the community.
- Prioritized engaging with clients’ families to provide comprehensive support to meet client’s individual needs based on disability.
- Enhance the support systems of clients by involving families in the client’s care plan and increasing access to workplace resources for clients.
Signing Agent Coordinator
Loan-Closers. Inc
Lake Forest, CA
01.2013 - 08.2016
- Negotiated fees and services with a wide client base, totaling an average of about 30 clients per week from across the country.
- Managed time well by promptly following up with clients to coordinate pertinent information to lenders, then facilitating appointments for loan documents to be signed.
- Experienced in reviewing and verifying document accuracy, adhering to legal requirements, and maintaining high-quality Services.
Education
Bachelor of Science - Business Administration
California Coast University
Santa Ana, CA12.2023
Skills
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Active listening
- Organization and time management
- Excellent communication, leadership, and problem-solving skills
Timeline
Deliveries & Operations
Home Depot
12.2023 - Current
Employment Coach
Integrated Resources Inc
03.2019 - 12.2023
Applied Behavioral Analyst
Adult Enrichment Center
06.2016 - 02.2019
Signing Agent Coordinator
Loan-Closers. Inc
01.2013 - 08.2016
Bachelor of Science - Business Administration
California Coast University