Jordan Strauss

• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

• Supervise and coach Shift Leaders, focusing on internal operations and team member development

• Maintain communication, scheduling, and team accountability.

• Drive hospitality excellence by modeling the Core Four.

• Facilitating class discussion and activities
• Providing students feedback on their assignments
• Collaborating with a teaching partner, campus
  partners, and 19 students
• Developing and implementing team-building
  activities
• Addressing student needs and problems as they arise
• Adjusting to obstacles and challenges in class

• Facilitated team-building activities that promoted collaboration and friendships among new members.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.

• Volunteer in local community
• Fostered a positive and supportive environment, promoting teamwork and sportsmanship among young cheerleaders
• Increased athlete confidence through personalized coaching, feedback, and motivation.

• Facilitated workshops on diversity, inclusion, and belonging among sisters
• Fostered culture of inclusivity and open dialogue through team-building activities.