Jordan Sullivan
Mount Kisco,NY
Summary
Reliable employee demonstrating a high level of ownership and initiative. Possessing an exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
Work History
Com Hab AID
Access Network.
Middletown, New York
01.2025 - Current
- Guided individuals with mental disabilities in acquiring essential life skills for independence and social interaction.
- Compiled comprehensive daily and monthly reports detailing client progress, achievements, and task engagement.
Bank Teller 1
Community Bank
Lowville, New York
10.2023 - 09.2024
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Processed daily customer transactions efficiently, ensuring accuracy and compliance with bank procedures.
- Assisted customers with basic technical issues related to digital banking platforms.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Prepared reports on transaction activity for management review.
Cashier
7/11
Evans Mills, USA
05.2022 - 10.2023
- Checking out customers
- Cash handling
- Stocking
- Checking in inventory orders
Insurance Agent
Serur Agency
, USA
10.2021 - 10.2022
- Company Overview: Insurance Agency
- Set appointments by calling leads from company database and client referrals.
- Meet with clients virtually through Zoom and set them up with their union benefits and child safety kits as well as walk them through a needs analysis to determine the best life insurance plan for them using whole and term insurance.
- Insurance Agency
Salon Manager
Hudson Paul Salon
Rye, USA
09.2015 - 03.2020
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Addressed customer problems quickly and according to service standards.
- Resolved guest complaints.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Scheduled employees and oversaw customer appointment calendar.
- Scheduled employees and made sure all shifts had adequate coverage.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Modernized company structure and policies to meet changing market demands.
Office Assistant
Pop-A-Lock of Westchester
White Plains, USA
09.2013 - 06.2017
- Managed office paperwork, including scanning documents and routing business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Made orders for new office supplies based on demand and budgetary restraints.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Maintained business records by updating customer information.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Received and screened high volume of internal and external communications.
Salon Assistant
Lorese Salon and Spa
Yorktown Heights, USA
06.2013 - 09.2014
- Sanitized all tools, followed all safety standards and kept salon clean and safe.
- Shampooed, conditioned and rinsed clients' hair.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Assessed inventory levels every week to keep salon well-stocked with all needed items.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Blow-dried, flat ironed, curled and styled clients' hair.
- Applied makeup to achieve desired day-to-day and special event looks.
Store Manager
Aunt B's Yogurt Bar
Somers, USA
12.2011 - 08.2012
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Education
High School Diploma -
Westlake High School
Thornwood, NY06.2014
Skills
- Cash management
- Recruitment
- Guest relations
- Client satisfaction
- Compliance knowledge
- Day-to-day operations
- Customer service
- Fast learning
- Problem solving
- Sales techniques
- Marketing
- Issue resolution
- Conflict resolution
Timeline
Com Hab AID
Access Network.
01.2025 - Current
Bank Teller 1
Community Bank
10.2023 - 09.2024
Cashier
7/11
05.2022 - 10.2023
Insurance Agent
Serur Agency
10.2021 - 10.2022
Salon Manager
Hudson Paul Salon
09.2015 - 03.2020
Office Assistant
Pop-A-Lock of Westchester
09.2013 - 06.2017
Salon Assistant
Lorese Salon and Spa
06.2013 - 09.2014
Store Manager
Aunt B's Yogurt Bar
12.2011 - 08.2012
High School Diploma -
Westlake High School