Jordan Tenney
Rives Junction,MI
Summary
Patient Access Liaison with a background in patient registration, appointment scheduling, and insurance verification in healthcare settings. Supports smooth patient flow by coordinating referrals, resolving access issues with clinical teams, and following up on appointments while helping reduce wait times and improve the patient experience.
Overview
10
10
years of professional experience
Work History
Patient Access Liaison
Henry Ford Hospital
03.2025 - Current
- Facilitated patient registration processes, enhancing workflow efficiency and elevating patient experience.
- Managed appointment scheduling to optimize patient flow and ensure timely access to services.
- Implemented process improvements, significantly reducing wait times for patients seeking services.
- Collaborated with clinical teams to resolve patient access issues and streamline communication channels.
- Assisted in the development and implementation of new policies and procedures for improved patient access services.
- Conducted follow-up calls to confirm upcoming appointments or procedures.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Customer Service Representative
Henry Ford Hospital
Jackson, Michigan
03.2025 - 10.2026
- Handled high call volume while delivering professional service in a fast-paced environment.
- Collaborated with team members to resolve scheduling conflicts quickly, ensuring timely patient appointments. scheduling conflicts quickly.
- Supported patients with appointment scheduling and answered questions at a leading healthcare facility.
- Educated patients on insurance steps and billing procedures for clearer understanding and smoother visits.
- Evaluated workflow processes to streamline scheduling methods and enhance efficiency.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
Server
Klavon's Pizzeria and Pub
Mason, Michigan
10.2023 - 03.2025
- Greeted customers, answered questions, and recommended specials, boosting sales and enhancing customer satisfaction.
- Resolved guest concerns with professional communication and prompt follow-up.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted customers with reservations, cancellations, and rebooking.
- Executed accurate money transactions while adhering to company cash handling procedures.
- Managed scheduling of reservations for meetings, conferences, and weddings to enhance customer experience and streamline event organization.
Unit Secretary
Henry Ford Hospital
02.2022 - 03.2025
- Managed patient admissions, discharges, and transfers to ensure smooth operational flow.
- Coordinated communication between medical staff and patients, improving service delivery and patient satisfaction.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with privacy regulations.
- Streamlined scheduling for appointments and procedures, optimizing departmental efficiency and resource allocation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled and verified patient appointments in the system.
- Collaborated with departments to ensure effective resource coordination.
Hair Salon Assistant
Protege Academy
Lansing, Michigan
08.2023 - 08.2024
- Assisted reception with scheduling appointments, checking in clients, and managing salon phone calls to enhance customer service.
- Scheduled client appointments using the computer system.
- Checked in customers for appointments and notified stylists of the clients' arrival.
- Processed payments, scheduled appointments, and coordinated client flow to ensure timely visits.
- Performed basic receptionist duties such as answering phones and taking messages.
- Maintained client records in computer system, collecting personal information, treatment needs, and style preferences for future appointments.
Patient Transport Aide
Henry Ford Hospital
02.2018 - 02.2022
- Coordinated patient transfers to and from departments, prioritizing safety and comfort during each transport.
- Monitored and reported changes in patient conditions during transport, ensuring timely communication for effective care continuity.
- Prepared patients for procedures in collaboration with nursing staff, streamlining workflow and reducing wait times.
- Maintained cleanliness and organization in transport areas, supporting infection control protocols.
- Upheld strict confidentiality standards in compliance with HIPAA regulations while handling sensitive patient information during transports.
Hostess Manager
Texas Roadhouse
Jackson, Michigan
05.2016 - 02.2018
- Managed dining room seating and kept guest waitlists organized.
- Managed incoming reservation phone calls to ensure timely response. and processed takeout requests.
- Directed dining room seating flow and organized guest waitlists.
- Coordinated reservation calls and takeout orders to improve customer service.
- Improved guest flow through organized seating management and waitlist tracking.
- Checked seating layout to improve table use and reduce wait times.
- Monitored seating setup to optimize table turnover and reduce guest wait times.
- Maintained current records for reservations, cancellations, special requests, and no-shows.
- Maintained accurate records for reservations, cancellations, special requests, and no-shows
- Supported smooth reservation and takeout coordination through prompt phone response.
- Reduced wait disruption through careful seating oversight and table placement.
Education
High School Diploma -
Northwest High School
Jackson, MI05-2017
Skills
- Patient registration
- Appointment scheduling
- Scheduling diagnostic procedures
- Schedule coordination
- Organizational skills
- Attention to detail
- Time management
- Problem solving
- Cross-functional collaboration
- Patient advocacy
- Multitasking
- Medical terminology
Accomplishments
- Became the first Patient Access Liaison for Henry Ford in Jackson MI.
- Assisted in streamlining administrative workflows.
- Supported leadership with daily operations.
- Managed calendars, appointments, and scheduling conflicts.
- Created reports, spreadsheets and tracking systems for data.
- Scheduling appointment and procedures
References
Madia Taylor - Business Manager for Henry Ford
Phone Number 517-917-2697
Email - mtaylo25@hfhs.org
Rachel Schiller - Supervisor for Henry Ford
Phone number - 517-599-1597
Email - rschill2@hfhs.org
Timeline
Customer Service Representative
Henry Ford Hospital
03.2025 - 10.2026
Patient Access Liaison
Henry Ford Hospital
03.2025 - Current
Server
Klavon's Pizzeria and Pub
10.2023 - 03.2025
Hair Salon Assistant
Protege Academy
08.2023 - 08.2024
Unit Secretary
Henry Ford Hospital
02.2022 - 03.2025
Patient Transport Aide
Henry Ford Hospital
02.2018 - 02.2022
Hostess Manager
Texas Roadhouse
05.2016 - 02.2018
High School Diploma -
Northwest High School