Zoraida Gonzalez
Yonkers,NY
Summary
Dedicated medical assistant with expertise in technical clerical duties and patient support. Proven ability to communicate effectively with patients and staff. Experienced in managing administrative tasks in fast-paced environments, ensuring smooth office operations.
Overview
2027
2027
years of professional experience
Work History
Patient Access Liaison
Westchester County Medical Center
Valhalla, New York
02.2024 - Current
- Coordinated patient registration and verification processes across multiple departments to ensure accurate and efficient patient access.
- Acted as liaison between clinical staff and departments, resolving patient access issues to enhance communication and service delivery.
- Assisted with patient registration, including insurance verification and data entry.
- Conducted face-to-face interviews for patient registration, gathering essential demographic data to support accurate patient records.
- Welcomed patients and visitors at the front desk, providing friendly assistance and information, addressing inquiries and directing them appropriately.
- Collected copays and deductibles, accurately documenting payments within the system.
- Applied HIPAA regulations while managing patient information securely.
- Collected patient signatures for privacy law compliance and treatment consent during registration. for privacy law compliance and treatment consent.
Cashier
ShopRite
Elmsford, New York
09.2023 - 02.2024
- Welcomed customers and identified their needs to provide tailored assistance.
- Greeted customers entering store and addressed customer needs to enhance shopping experience.
- Adjusted work hours to meet fluctuating business demands and ensure optimal staffing.
Insurance Verification Representative
Barnabas Health Medical Group
02.2022 - 06.2023
- Verified patients' insurance coverage before procedures and appointment scheduling to prevent delays.
- Contacted patients to confirm demographic information and clarify financial responsibilities, enhancing patient understanding.
- Updated patient and insurance data, ensuring accuracy in company computer system.
Patient Access Representative
Westchester Medical Center
12.2012 - 01.2022
- Collected registration and financial data from patients upon arrival, ensuring compliance with medical procedures and protocols.
- Interacted with patients and staff professionally, fostering a supportive environment for patient care.
- Evaluated complex data sets with superior analytical skills, ensuring accuracy and attention to detail.
Medical Assistant
Allergy Associates LLP
10.1997 - 02.2001
- Secured authorizations for radiologic tests, facilitating timely patient care for MRI and CT scans
- Assisted physician with office procedures, ensuring efficient operations through answering phones and managing documents
- Organized, updated, and maintained patient charts for accurate and accessible patient information
- MRI and CT Scans
Medical Receptionist
Westchester Medical Center
- Coordinated patient appointment schedules, optimizing front desk operations.
- Registered patients, verifying insurance details to ensure accurate processing.
- Explained office policies and procedures, enhancing patient understanding and compliance.
Education
Certificate - Medical Assisting
Westchester School For Dental Assistants LLC
Elmsford, NY06-2010
Associate of Science - Medical Office System Management
The College of Westchester
White Plains, NY01-2007
High School Diploma -
Lincoln High School
Yonkers, NY06-1998
Skills
- Patient registration
- Insurance plan verification
- Insurance coverage verification
- Coverage authorizations
- Patient intake procedures
- Referral coordination
- Medicaid knowledge
- Medical terminology understanding
- Scheduling coordination
- Customer support
- Interpersonal communication
- Scheduling coordination
Languages
Spanish
Timeline
Patient Access Liaison
Westchester County Medical Center
02.2024 - Current
Cashier
ShopRite
09.2023 - 02.2024
Insurance Verification Representative
Barnabas Health Medical Group
02.2022 - 06.2023
Patient Access Representative
Westchester Medical Center
12.2012 - 01.2022
Medical Assistant
Allergy Associates LLP
10.1997 - 02.2001
Medical Receptionist
Westchester Medical Center
Certificate - Medical Assisting
Westchester School For Dental Assistants LLC
Associate of Science - Medical Office System Management
The College of Westchester
High School Diploma -
Lincoln High School