Raphael Sakyi
Spring Valley,USA
Summary
Dedicated and detail-oriented healthcare professional with over three years of experience in patient registration, patient access, administrative support and customer service within fast-paced healthcare environments. Skilled in patient intake, insurance verification, data entry, customer account management and maintaining accurate and confidential records. Strong communicator committed to delivering exceptional patient experiences while supporting efficient healthcare operations.
Overview
6
6
years of professional experience
Work History
Patient Access Liaison
Westchester Medical Center
01.2025 - Current
- Welcome patients and visitors while providing exceptional customer service in a fast-paced hospital environment.
- Register patients and accurately enter demographic, insurance and medical information into the electronic health record system.
- Verify patient insurance information and notifying insurance providers of inpatient admissions.
- Explain hospital consent forms, patient rights and privacy notices, ensuring patients and their representatives understand required documentation before signing.
- Interview patients and patient representatives for inpatient admissions and outpatient services, directing them to the appropriate departments.
- Update patient records promptly to ensure complete and accurate documentation.
- Assist in training and supporting new and existing team members with departmental procedures.
- Maintain strict confidentiality of patient information while ensuring full compliance with HIPAA regulations.
Customer Service Representative
Culligan of Rockland
11.2024 - 01.2025
- Responded promptly to incoming customer calls and provided professional assistance with service, delivery and account-related inquiries.
- Scheduled customer service appointments, deliveries and coordinated routes to customer locations.
- Maintained and updated customer accounts, ensuring accurate records, payment information, service details and customer data.
- Coordinated appropriate rescheduling for missed deliveries and service calls.
- Processed customer payments and account adjustments.
- Cross-trained with colleagues and demonstrated flexibility in learning new systems, procedures and responsibilities.
Assistant Health Information Officer
Newlands Medical Center
05.2020 - 02.2023
- Maintained and updated patient health records, ensuring accuracy, completeness, and confidentiality to support quality patient care.
- Managed medical documentation, including patient histories and treatment records, to facilitate seamless access to critical patient information.
- Ensured compliance with healthcare regulations and organizational policies governing patient records.
- Collaborated with healthcare providers and administrative staff to improve health information management processes.
- Generated analytical reports from health data to inform clinical and administrative decision-making processes.
Education
Bachelor’s degree - Information Technology
Methodist University College
Ghana08-2013
Skills
- Patient registration
- Insurance verification
- Patient intake
- Electronic records
- Medical Records Management
- Data Entry & Documentation
- HIPAA Compliance
- Customer account management
- Attention to Detail
- Time management
- Problem Solving
- Interpersonal communication
Timeline
Patient Access Liaison
Westchester Medical Center
01.2025 - Current
Customer Service Representative
Culligan of Rockland
11.2024 - 01.2025
Assistant Health Information Officer
Newlands Medical Center
05.2020 - 02.2023
Bachelor’s degree - Information Technology
Methodist University College