Jordan Thomas
Las Vegas,NV
Summary
Proven leader with a track record of enhancing team productivity and customer service at The Outreach Team. Excelled in performance monitoring and relationship building, implementing strategic process improvements. Skilled in employee training and coaching, significantly improving team efficiency and compliance with industry standards.
Overview
2
2
years of professional experience
Work History
Team Lead
The Outreach Team
Las Vegas, NV
09.2024 - Current
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Audited company's legal documents to verify compliant policies and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Facilitated training sessions for new employees on company policies and procedures.
- Ensured compliance with industry standards and regulations.
- Identified opportunities for process improvements, implementing changes when required.
- Offered training and support to keep team members motivated and working toward objectives.
- Set specific goals for projects to measure progress and evaluate end results.
- Developed strategies to increase team productivity and improve customer service levels.
Cashier
Jamba Juice
Las Vegas, NV
02.2023 - 09.2024
- Performed other duties as assigned by management.
- Greeted customers promptly and responded to questions.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
Dishwasher
Bottiglia Cucina & Enotca
Las Vegas, NV
08.2022 - 01.2023
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Replaced clean utensils in storage bins for easy access.
- Hand-washed items unsuitable for machine washing.
- Sanitized surfaces after each use following standard sanitation practices.
- Studied methods of coworkers, successfully learning kitchen, and food service skills.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Education
High School Diploma -
Adult Education
Las Vegas, NVSkills
- Performance monitoring
- Work assignment delegation
- Employee training
- Coaching and mentoring
- Customer focus
- Relationship building
- Deadline management
Timeline
Team Lead
The Outreach Team
09.2024 - Current
Cashier
Jamba Juice
02.2023 - 09.2024
Dishwasher
Bottiglia Cucina & Enotca
08.2022 - 01.2023
High School Diploma -
Adult Education
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