Jordan Thomas
Wetumpka,AL
Summary
Proficient in warehouse operations and team leadership, with a proven track record of improving team performance and inventory management at Walmart. Expertise in efficient equipment operation and delivering exceptional customer service, while maintaining safety and compliance standards. A strong ability to cultivate productive work environments, evidenced by successful optimization of shift management and communication strategies.
Overview
7
7
years of professional experience
Work History
Grocery Returns Associate
Walmart
Pearl, MS
04.2022 - 11.2024
- Efficiently process and organize returned grocery items, ensuring accuracy and quality
- Operate pallet jacks and electric jacks to move products and optimize warehouse space
- Collaborate with team members to maintain cleanliness and safety standards
- Assist in restocking and replenishing shelves to meet customer demand
Shift Leader
Defy Jackson
Flowood, MS
04.2022 - 11.2022
- Supervised and coordinated daily operations, ensuring smooth team performance and high-quality service
- Trained, mentored, and provided guidance to new and existing staff, fostering a collaborative and productive work environment
- Monitored inventory levels, assisted with stock replenishment, and ensured proper organization of products
- Handled customer service escalations, addressing concerns and providing effective solutions
Loader/Unloader
Lowe's Home Improvement
Jackson, MS
06.2020 - 11.2020
- Efficiently loaded and unloaded delivery trucks, ensuring that products were securely handled and properly inventoried
- Operated forklifts and pallet jacks to move heavy materials and ensure timely deliveries
- Collaborated with the warehouse team to organize products and maintain accurate inventory records
- Followed safety protocols to minimize risk and ensure a safe working environment
Front Desk Clerk
SHELLS
Flowood, MS
03.2018 - 08.2019
- Provided exceptional customer service by greeting guests, handling check-ins, and managing reservations
- Processed payments, managed front desk operations, and maintained a professional atmosphere
- Assisted with administrative tasks, including answering phone calls, maintaining guest records, and coordinating services
- Addressed customer inquiries and concerns promptly, ensuring a positive experience for all guests
Education
High School Diploma -
Clinton High School
Clinton, MS05.2018
Skills
- Warehouse Operations
- Shipping & Receiving
- Inventory Management
- Equipment Operation
- Team Leadership
- Shift Management
- Performance optimization
- Safety & Compliance
- Customer Service
- Communication
- Verbal communication
- Written communication
- Team coordination
Additional Information
Highly adaptable and quick to learn new processes and technologies., Committed to maintaining a clean, organized, and safe working environment., Strong problem-solving skills with the ability to troubleshoot issues and implement solutions.
Timeline
Grocery Returns Associate
Walmart
04.2022 - 11.2024
Shift Leader
Defy Jackson
04.2022 - 11.2022
Loader/Unloader
Lowe's Home Improvement
06.2020 - 11.2020
Front Desk Clerk
SHELLS
03.2018 - 08.2019
High School Diploma -
Clinton High School