Jordan Thompson
Mckinney,Tx
Summary
Dedicated and personable Customer Service professional with over 12 years of experience in delivering exceptional customer service in retail and call-center environments. Proven ability to effectively resolve customer inquiries, enhance satisfaction, and foster lasting relationships. Skilled in utilizing various communication channels, including phone, email, and live chat to address customer needs efficiently. Strong problem-solving abilities and commitment to maintaining high standards.
Overview
12
12
years of professional experience
Work History
Independent Agent Support
GEICO
03.2021 - Current
- Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. An effective communicator who understands the importance of listening and being empathetic. Ability to work and grow in a fast-paced, high-volume call center environment. Achived Chairmans Club in 2022.
Customer Service Manager
Walmart
05.2015 - 03.2021
- Responsible for customer satisfaction, front-end operations and employee management. Answered customer questions and resolved customer complaints to maintain customer satisfaction. Coordinated check-out areas and breaks and ensure proper coverage to support front-end associates.
Crew member
Mcdonalds
06.2013 - 05.2015
- Provided customer service, prepared food, and kept the restaurant clean
Education
Bachelor of Business Administration - Marketing
Virginia Wesleyan University
Microsoft Suite Certification - undefined
Microsoft
Skills
- Process improvement
- Data-driven strategic planning
- Cost-benefit analysis
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organisational skills
Timeline
Independent Agent Support
GEICO
03.2021 - Current
Customer Service Manager
Walmart
05.2015 - 03.2021
Crew member
Mcdonalds
06.2013 - 05.2015
Bachelor of Business Administration - Marketing
Virginia Wesleyan University
Microsoft Suite Certification - undefined
Microsoft