Larissa Vega
Houston,TX
Summary
Dynamic operations and client service professional with over 8 years of experience driving efficiency and excellence in sales, quality systems, insurance services, and administrative operations within healthcare and manufacturing sectors. Expertise in client communication, client retention, process improvement, compliance, and coordination of business operations in fast-paced environments. Recognized for exceptional problem-solving abilities, strong organizational skills, and adeptness at managing multiple priorities while consistently delivering outstanding service. Committed to fostering positive client relationships and enhancing operational workflows to support organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Agent Broker
Financial Wellness Solutions Group
07.2020 - Current
- Analyzed customer needs and provided best options, selling products and services. Generated new leads and identified potential clients by using successful direct marketing strategies. Coordinated appointments and consultations with clients in home and clinic settings to gain better understanding of overall financial situations.
Client Experience & Sales Coordinator
Naturalcare Cleaning Service and Pest Control
11.2024 - 03.2026
- Manage the full lifecycle of client service operations including lead conversion, client communication, scheduling coordination, and service delivery for residential cleaning and pest control services. Serve as the primary point of contact for inbound and outbound leads across phone, email, SMS, Yelp, and digital platforms, converting inquiries into scheduled services and long term clients. Provide service consultations and accurate quotes based on home size, service scope, and requested add ons. Coordinate technician scheduling, route planning, and service windows to ensure efficient operations and high customer satisfaction. Oversee communication from initial inquiry through post service follow up, resolve client concerns, and strengthen retention by converting one time clients into recurring service programs.
Health Plan Specialist
KelseyCare Advantage
05.2023 - 05.2024
- Handled incoming prospect/KCA member calls. Directed calls as needed. Worked with Medicare eligible individuals to choose which plan work best for their needs. Presented various sales presentations. Discussed different medication co-pays and explain the donut hole/coverage gap. Helped individuals to apply for LIS, Medicaid and state pharmaceutical assistance programs. Met sales quotas per month. Participated in weekly meetings to deliberate different sales and marketing strategies.
Direct Marketing Sales Agent
Humana
07.2022 - 05.2023
- Educating customers about Medicare, veteran benefits and supplemental insurance. Conducting sales activities related to inbound calls inquiring about individual health plan products. In addition to inbound calls also working in the tele-brokerage department and assisting with additional outside sales opportunities. Provide customer support and customer service for members with general inquires. Help prospects determine which Medicare plan is the best for them by explaining available benefits, confirming their doctors are in network, and the copays for their services as well as their prescriptions. Also selling dental, vision and hearing plans for non-Medicare prospects. Train with quality assurance to ensure compliance is met for all calls and all disclosures are stated to avoid any allegations from members.
Quality Professional
Amerapex
10.2021 - 06.2022
- Led quality improvement initiatives across manufacturing and quality departments by identifying process gaps, analyzing data, and implementing corrective actions to ensure compliance with company and regulatory standards. Supported internal and external audit programs including planning, implementation, feedback, and follow up. Collaborated cross functionally to resolve quality concerns, investigate deviations, and improve operational processes. Delivered presentations on quality metrics, performance improvements, and corrective action plans while helping strengthen overall quality systems and continuous improvement efforts.
NDT Business Administrator
Amerapex
10.2019 - 10.2021
- Responsible for keeping general operations running efficiently. Formatting procedures and documents for the Quality Manager, compiling data records to show profitability, answering, and making telephone calls, scheduling appointments, and completing general travel requisitions.
Payroll Clerk
Amerapex
10.2018 - 10.2019
- Collecting and reviewing employee information and working hours, calculating wages, preparing, and processing employee payments, and per diem. Maintaining accurate payroll records. Preparing reports to cross examine profitability.
Inside Sales
Champion Fiberglass
11.2017 - 10.2018
- Researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotation for fiberglass parts. Enters Purchase orders and provides confirmation emails. Makes efforts to achieve the short-term sales targets and improve goodwill of the organization.
Production Planner
Champion Fiberglass
06.2016 - 11.2017
- Plans and prepares production schedules for manufacture of industrial/commercial products. Consults with department supervisors to determine status of assigned projects. Expedites operations that delay schedules and alters schedules to meet unforeseen conditions. Calculates material needed for parts made in the shop. Prints work order travelers and closes all data entry needed to manufacture goods.
Data Entry Specialist
Raba Kistner
08.2014 - 06.2016
- Entering Geotech reports into software database to confirm project preparations for building new structures.
Production Planner
Forum Energy/Davis-Lynch
06.2012 - 06.2014
- Plans, schedules, coordinates, and monitors the flow of products through the complete production cycle. Provides timely planning and scheduling of manufacturing work orders to the manufacturing floor to achieve both internal financial goals and customer delivery dates.
Education
No Degree - Business
University of Houston - Downtown
Houston12-2029
Diploma - undefined
Scarborough High School
06-2011
Skills
- Client Relationship Management
- Operations Coordination
- Sales and Lead Conversion
- Process Improvement
- Quality Systems and Compliance
- Administrative Operations
- Scheduling and Logistics Coordination
- Customer Service and Support
- Data Management and Reporting
- Medicare Plan Consultation
- Licensed Agent
- Insurance Sales and Client Education
- CRM and Business Software
Certification
Life & Health Insurance License
Timeline
Client Experience & Sales Coordinator
Naturalcare Cleaning Service and Pest Control
11.2024 - 03.2026
Health Plan Specialist
KelseyCare Advantage
05.2023 - 05.2024
Direct Marketing Sales Agent
Humana
07.2022 - 05.2023
Quality Professional
Amerapex
10.2021 - 06.2022
Independent Agent Broker
Financial Wellness Solutions Group
07.2020 - Current
NDT Business Administrator
Amerapex
10.2019 - 10.2021
Payroll Clerk
Amerapex
10.2018 - 10.2019
Inside Sales
Champion Fiberglass
11.2017 - 10.2018
Production Planner
Champion Fiberglass
06.2016 - 11.2017
Data Entry Specialist
Raba Kistner
08.2014 - 06.2016
Production Planner
Forum Energy/Davis-Lynch
06.2012 - 06.2014
Diploma - undefined
Scarborough High School
No Degree - Business
University of Houston - Downtown