Billy BrownII
Johnson City,TN
Summary
Dynamic professional with extensive experience in B2B and B2C sales, appointment setting, and customer service, complemented by a solid background in warehouse operations. Proven ability to remain alert, knowledgeable, and approachable while effectively engaging with clients and colleagues. Skilled in operating various types of forklifts and pallet jacks, with a track record of thriving in diverse warehouse environments. Eager to leverage skills within a company that values growth and collaboration, fostering long-term success for both clients and the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Independent Agent/Broker
OnTap Capital
Newnan, GA
05.2024 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Utilized cold calling, social media and trade publications to identify prospective customers.
- Acted as intermediary in negotiations between lenders and borrowers during closing of funding contracts.
- Generated business using proven tools, systems and training.
- Conducted virtual and audible presentations and explanations of services for interested applicants.
Independent Agent/Broker
CapLadder/ Creative Alternative Options
Newnan, GA
04.2024 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Utilized cold calling, social media and trade publications to identify prospective customers.
- Acted as intermediary in negotiations between lenders and borrowers during closing of funding contracts.
- Generated business using proven tools, systems and training.
- Conducted virtual and audible presentations and explanations of services for interested applicants.
- Enroll clients with no or low business credit into a program that gets their credit score into the 700s or 800s using a 6-9-month program so they have access to exceptional funding terms and conditions
Independent Agent/Broker
Preferred Funding Group
Newnan, GA
04.2024 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Utilized cold calling, social media and trade publications to identify prospective customers.
- Acted as intermediary in negotiations between lenders and borrowers during closing of funding contracts.
- Generated business using proven tools, systems and training.
- Conducted virtual and audible presentations and explanations of services for interested applicants.
Independent Agent/Broker
Lexington Capital Holdings
Newnan, GA
03.2024 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Utilized cold calling, social media and trade publications to identify prospective customers.
- Acted as intermediary in negotiations between lenders and borrowers during closing of funding contracts.
- Generated business using proven tools, systems and training.
- Conducted virtual and audible presentations and explanations of services for interested applicants.
Independent Agent/Broker
National Corporate Credit
Newnan, GA
01.2024 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Utilized cold calling, social media and trade publications to identify prospective customers.
- Acted as intermediary in negotiations between lenders and borrowers during closing of funding contracts.
- Generated business using proven tools, systems and training.
- Conducted virtual and audible presentations and explanations of services for interested applicants.
Business Loan Broker
David Allen Capital
Newnan, GA
06.2023 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Utilized cold calling, social media and trade publications to identify prospective customers.
- Acted as intermediary in negotiations between lenders and borrowers during closing of funding contracts.
- Generated business using proven tools, systems and training.
- Conducted virtual and audible presentations and explanations of services for interested applicants.
Charter Financial
Notebooker
Newnan, GA
05.2014 - Current
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Agent
Advanced Call Center Technologies Johnson City
Johnson City, TN
12.2025 - 04.2026
- Delivered exceptional customer service by resolving inquiries and issues in a timely manner.
- Managed customer interactions through various channels, ensuring consistent communication and support across platforms.
- Facilitated effective problem-solving processes to enhance customer satisfaction and loyalty during service engagements.
- Demonstrated strong listening skills to identify customer needs and provide tailored solutions promptly.
- Captured detailed feedback from customers to inform improvements in products and services offered.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Chemical Technician
Artazn
Greeneville, TN
08.2025 - 12.2025
- Conducted chemical analyses to ensure compliance with safety standards and product specifications.
- Operated laboratory equipment to execute experiments, optimizing procedures for accurate data collection.
- Collaborated with cross-functional teams to troubleshoot issues and enhance product quality and performance.
- Maintained meticulous records of experiments and results, supporting regulatory documentation and traceability efforts.
Store Associate/ pharmacy technician
CVS Health
Newnan, GA
10.2024 - 05.2025
- I help not only unload trucks but help customers checkout at the front register , provide customer service by helping customers find prescriptions, items and recommending certain items based on their needs in addition to performing cleaning duties in the store.
- I also rotate old drug stock to put back when it has not been picked up , sort medicine in alphabetical order on our medicine shelves , pull the drugs from storage so they can be used to fill the patients prescriptions and place prescriptions in the appropriate bins so they can be retrieved when patients/customers visit.
Outdoor Lawn and Garden Associate
Lowe's Home Improvement
Newnan, GA
03.2024 - 07.2024
- Load mulch or other garden products in customers vehicles. Retrieve pine straw or wheat straw for customers, put back returns , clean quick load and the plant aisles with sweeping and blowing , zone aisles and recovery bag all busted bags of mulch and compost in addition to providing customer service and handling forklifts , electric pallet jacks and reach trucks to move various items around the store.
Security Officer
Allied Universal Security Services
Atlanta, GA
06.2023 - 07.2023
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed incident reports to record security or loss prevention incidents.
- Observed patrons and customers to quickly address security situations.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at High end boutique facilities in Lenox mall and Phipps plaza.
General production- opener
Cargill
Newnan, GA
07.2022 - 05.2023
- I was responsible for transporting and preparing meat to be cut into steaks via the conveyer belt.
- I was tasked with going into the freezer and retrieving the meat needed for the order and navigate the gondola to the production line.
- I would then cut open the packages and place the meat on the production line to be processed.
- This would be done in 32 to 26 degree temperatures inside the facility. I was also responsible for cleaning the gondola the packaged meat was transported in by washing it out at sanitizing station before refilling the gondola with packaged meat.
Walmart Associate
Walmart
Newnan, GA
02.2021 - 08.2021
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Investigated and resolved issues to drive better service for customers and employees.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Described merchandise and explained use, operation and care.
Sales Representative
Vector Group
Atlanta, GA
06.2015 - 07.2015
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Education
Bachelor of Arts - History
University of West Georgia
Carrollton, GA04.2026
History education
Georgia Highlands college
High School Diploma - undefined
East Coweta High School
Sharpsburg, GA05.2012
Skills
- Cash handling
- Crime Prevention Exceptional Customer Service
- Conflict Resolution Techniques Reading Comprehension Skills
- Surveillance Verbal/Written Communication
- High Level of Integrity Listening Skills
- Relationship Building and Problem-Solving
- Management Guest Relations
- Access Control Problem-Solving Skills
- Fluent in English Merchandising Knowledge
- New Client Acquisition Energetic Self-Starter
- Appointment Scheduling Customer Needs Assessment
- Telephone and Email Etiquette Policy and Procedure Adherence
- Verbal and Written Communication Excellent Communication Skills
- Warm Calling Product Recommendations
- Microsoft Office Client Service
- Script Reading Positive and Professional
- Active Listening Product and Service Knowledge
- Cold Calling Records Management
- Outbound Calling Lead Generation
- Product Sales Post-Sales Support
- Flexible Schedule Performance Improvement
- Friendly and Outgoing Customer Relations
- Relationship Selling B2B and B2C Sales
- Teamwork and Collaboration On-Site Product Demonstrations
- B2B Sales and Customer Service Complex Problem-Solving
- Service-Oriented
- Product demos
- Reach truck (1 year)
- Problem-solving skills
- Positive attitude
- Customer service and care
- Clear communication
- Relationship building
- Public speaking
- Call management
- Documenting information
- Customer complaint resolution
- Teamwork
- Self motivation
- Critical thinking
- Ensuring customer satisfaction
Certification
- Forklift Certification March 2024 to Present I am authorized and trained to properly and efficiently operate an electric pallet jack. Training provided by Lowe’s.
- Electric Pallet Jack Certification March 2024 to Present I am authorized and trained to properly and efficiently operate an electric pallet jack. Training provided by Lowe’s.
- Pallet Jack Certification March 2024 to Present I am authorized and trained to properly and efficiently operate an electric pallet jack. Training provided by Lowe’s.
- Accident & Health Insurance License January 2025 to October 2026 I am certified by the state of Georgia to sell health and accident insurance as an independent agent.
- Life & Health Insurance License January 2025 to October 2026 I am certified by the state of Georgia to sell life and health insurance as an independent agent.
- Pharmacy Technician License January 2025 to June 2025 Certified to fill patients prescriptions using a variety of medications in tandem with the directives of the pharmacist.
Timeline
Customer Service Agent
Advanced Call Center Technologies Johnson City
12.2025 - 04.2026
Chemical Technician
Artazn
08.2025 - 12.2025
Store Associate/ pharmacy technician
CVS Health
10.2024 - 05.2025
Independent Agent/Broker
OnTap Capital
05.2024 - Current
Independent Agent/Broker
CapLadder/ Creative Alternative Options
04.2024 - Current
Independent Agent/Broker
Preferred Funding Group
04.2024 - Current
Independent Agent/Broker
Lexington Capital Holdings
03.2024 - Current
Outdoor Lawn and Garden Associate
Lowe's Home Improvement
03.2024 - 07.2024
Independent Agent/Broker
National Corporate Credit
01.2024 - Current
Business Loan Broker
David Allen Capital
06.2023 - Current
Security Officer
Allied Universal Security Services
06.2023 - 07.2023
General production- opener
Cargill
07.2022 - 05.2023
Walmart Associate
Walmart
02.2021 - 08.2021
Sales Representative
Vector Group
06.2015 - 07.2015
Charter Financial
Notebooker
05.2014 - Current
History education
Georgia Highlands college
High School Diploma - undefined
East Coweta High School
Bachelor of Arts - History
University of West Georgia