Gavin Mundschau
Bakersfield
Summary
Results-driven professional with expertise in customer relations and operations management. Proven ability to enhance freight management efficiency and build strong client relationships, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Owner/Freight Broker Agent
Roadrunner Freight Management LLC
Bakersfield, CA
04.2025 - Current
- Developed and implemented operational strategies to enhance freight management efficiency.
- Established partnerships with key stakeholders to optimize logistics and supply chain processes.
- Oversaw daily operations, ensuring compliance with industry regulations and safety standards.
- Managed a team of professionals, providing mentorship and fostering a collaborative work environment.
- Utilized transportation management systems to monitor shipments and track performance metrics effectively.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Non-Emergency Medical Driver
Ace Medical Transport
Bakersfield, CA
01.2026 - 01.2026
- Delivered safe and timely transportation for non-emergency medical appointments.
- Maintained accurate records of patient pickups and drop-offs.
- Ensured compliance with safety protocols and regulations during transit.
- Assisted patients with boarding and disembarking, ensuring comfort and security.
- Conducted routine vehicle inspections to ensure operational readiness and safety.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Increased company''s reputation by consistently receiving positive feedback from both patients and healthcare providers.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
Freight Dispatcher Agent
Dustin D. Cole Specialized LLC
Bakersfield, CA
12.2023 - 04.2025
- Coordinated freight schedules to optimize delivery routes and reduce transit times.
- Monitored shipment statuses, proactively addressing delays and ensuring timely communication with clients.
- Managed documentation for compliance with transportation regulations and safety protocols.
- Developed relationships with brokers to negotiate rates and improve service reliability.
Owner/Independent Dispatcher
Roadrunner Dispatch LLC
Bakersfield, CA
06.2023 - 12.2023
- Oversaw daily operations, ensuring efficient dispatch and logistics management.
- Implemented process improvements that enhanced delivery timelines and customer satisfaction.
- Managed client relationships, fostering communication to address service needs effectively.
- Trained and mentored new staff on operational procedures and best practices.
- Utilized transportation management software to optimize route planning and resource allocation.
- Developed standard operating procedures to streamline workflow and enhance productivity.
Online Grocery Associate
Walmart
Bakersfield, CA
01.2023 - 06.2023
- Assisted customers with online grocery orders, ensuring accurate selection and timely fulfillment.
- Managed inventory levels for online orders, reducing discrepancies and improving stock accuracy.
- Operated scanning equipment and inventory management systems for efficient order processing.
- Collaborated with team members to streamline grocery pick-up processes, enhancing customer satisfaction.
- Resolved customer inquiries regarding online grocery services, improving overall shopping experience.
- Implemented organizational strategies in storage areas, optimizing space and accessibility of products.
- Monitored quality control standards during order picking to ensure freshness and accuracy of items selected.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Shift Supervisor
Panda Express Restaurant Group
Bakersfield, CA
11.2022 - 12.2022
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated shift schedules to maintain adequate staffing during peak hours.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction.
- Monitored food safety and sanitation compliance in accordance with health regulations.
- Conducted regular performance evaluations to identify training needs and improve staff skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Roadside Assistance Technician
Ace Roadside Assistance
Bakersfield, CA
06.2022 - 10.2022
- Responded promptly to roadside assistance calls, ensuring customer safety and satisfaction.
- Diagnosed vehicle issues on-site, providing immediate solutions to restore functionality.
- Maintained accurate records of services performed and customer interactions for quality assurance.
- Communicated clearly with customers regarding service procedures and estimated time of arrival.
- Increased company reputation by consistently receiving positive feedback from customers for exceptional service.
- Reduced response times for service calls by efficiently navigating through various routes and traffic conditions.
- Conducted safety checks and inspections on vehicles before and after service to ensure reliability.
Shift Supervisor
Wingstop
Bakersfield, CA
03.2022 - 05.2022
- Ensured compliance with health and safety regulations throughout the shift.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management to develop promotional strategies and improve sales performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory levels, coordinating orders to prevent shortages.
- Monitored employee performance, providing feedback for continuous improvement.
- Scheduled shifts effectively, balancing labor costs with operational needs.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Shift Supervisor
Papa Johns International Inc.
Bakersfield, CA
01.2022 - 02.2022
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on operational procedures and customer service standards.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented scheduling strategies to optimize labor resources during peak hours.
- Monitored team performance, providing feedback to encourage continuous improvement and accountability.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
Security Officer
Trans-West Security Services, Inc.
Bakersfield, CA
01.2022 - 01.2022
- Monitored and secured premises to prevent unauthorized access and ensure safety.
- Conducted regular patrols to identify and address potential security issues.
- Responded swiftly to incidents, maintaining calm and ensuring safety of all individuals.
- Collaborated with local law enforcement during emergency situations to enhance response efforts.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Rod Buster
Harris Davis Rebar
Meridian, ID
10.2021 - 12.2021
- Fabricated and installed rebar according to project specifications.
- Read and interpreted blueprints to ensure accurate reinforcement placement.
- Operated cutting and bending tools for precise rebar shaping.
- Collaborated with team members to optimize workflow efficiency on job sites.
- Maintained safety standards while handling heavy materials in construction environments.
- Secured rebar using tie wire, increasing structural integrity of reinforced concrete structures.
- Meticulously maintained tools and equipment for increased longevity and reliable performance during critical tasks.
Batch Plant Operator
Randstad
Bakersfield, CA
08.2021 - 10.2021
- Operated batch plant machinery to ensure consistent material mixing and production quality.
- Monitored production processes to maintain safety standards and equipment functionality.
- Conducted routine maintenance on equipment to prevent operational downtime.
- Assisted in quality control checks to verify compliance with specifications and standards.
- Collaborated with team members to optimize workflow efficiency during peak production times.
- Implemented safety protocols during operations to minimize workplace hazards.
- Enhanced production output by maintaining equipment and performing regular maintenance checks.
- Optimized batch plant operations by implementing efficient scheduling and resource allocation.
Solar Sales Representative
Stockdale Solar
Bakersfield, CA
07.2021 - 08.2021
- Conducted customer consultations to assess solar energy needs and preferences.
- Assisted in preparing customized solar proposals for potential clients.
- Educated customers on solar technologies, benefits, and financing options.
- Developed strong relationships with clients to ensure satisfaction and referrals.
- Collaborated with installation teams to streamline project handoffs and timelines.
- Utilized CRM software to manage leads and track customer interactions effectively.
- Researched industry trends to remain informed about competitive products and solutions.
- Boosted customer satisfaction levels by delivering timely and accurate information on solar products and services.
Dispatcher Office Assistant
Executive Express Lines
Bakersfield, CA
07.2021 - 07.2021
- Coordinated communication between drivers and clients to ensure timely pickups and dropoffs.
- Managed scheduling and routing for optimal efficiency in logistics operations.
- Assisted in maintaining accurate records of dispatches.
- Implemented safety protocols during dispatch operations to enhance operational reliability.
- Collaborated with team members to streamline routing processes for improved efficiency.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Utilized dispatch software to monitor vehicle locations and status updates.
Night Auditor
Vagabond Inn
Bakersfield, CA
05.2021 - 06.2021
- Processed nightly financial transactions and reconciled discrepancies in cash and credit accounts.
- Managed guest check-ins and check-outs, ensuring a seamless experience for all patrons.
- Conducted audits of room occupancy reports to verify accuracy against billing records.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of daily operations, including shift logs and incident reports.
- Collaborated with housekeeping to ensure timely readiness of rooms for incoming guests.
- Developed familiarity with hotel management software to streamline daily auditing processes.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Warehouse Associate
Volt Workforce Solutions
Bakersfield, CA
03.2021 - 05.2021
- Operated warehouse equipment to efficiently move goods and materials.
- Assisted in inventory management by accurately labeling and organizing products.
- Collaborated with team members to maintain optimal workflow and productivity.
- Followed safety protocols to ensure a secure working environment for all staff.
- Maintained cleanliness and organization of work area to ensure compliance with safety standards.
- Executed order picking and packing, ensuring timely dispatch of products to customers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 60 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Barista
Starbucks
Bakersfield, CA
10.2020 - 03.2021
- Prepared and served high-quality beverages, ensuring customer satisfaction.
- Maintained cleanliness and organization of workstations to promote efficiency.
- Assisted in training new baristas on beverage preparation and customer service protocols.
- Managed cash register transactions accurately during busy shifts.
- Collaborated with team members to optimize workflow during peak hours.
- Followed food safety standards to uphold health regulations consistently.
- Adapted quickly to changing menu items and seasonal offerings, enhancing customer experiences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Cashier
McDonalds
Grand Junction, CO
08.2020 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted customers with inquiries, providing accurate information about menu items and promotions.
- Collaborated with team members to enhance service speed during peak hours.
- Provided excellent customer service by efficiently taking orders and addressing inquiries.
- Collaborated with team members to ensure timely food preparation during peak hours.
- Adapted quickly to changing priorities and worked effectively under pressure in fast-paced environment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
Paralegal Studies
Bryant & Stratton College
NYHigh School Diploma -
Golden Valley High School
Bakersfield, CA05-2020
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Operations management
- Data entry
- Active listening
- Decision-making
- Customer service
Timeline
Non-Emergency Medical Driver
Ace Medical Transport
01.2026 - 01.2026
Owner/Freight Broker Agent
Roadrunner Freight Management LLC
04.2025 - Current
Freight Dispatcher Agent
Dustin D. Cole Specialized LLC
12.2023 - 04.2025
Owner/Independent Dispatcher
Roadrunner Dispatch LLC
06.2023 - 12.2023
Online Grocery Associate
Walmart
01.2023 - 06.2023
Shift Supervisor
Panda Express Restaurant Group
11.2022 - 12.2022
Roadside Assistance Technician
Ace Roadside Assistance
06.2022 - 10.2022
Shift Supervisor
Wingstop
03.2022 - 05.2022
Shift Supervisor
Papa Johns International Inc.
01.2022 - 02.2022
Security Officer
Trans-West Security Services, Inc.
01.2022 - 01.2022
Rod Buster
Harris Davis Rebar
10.2021 - 12.2021
Batch Plant Operator
Randstad
08.2021 - 10.2021
Solar Sales Representative
Stockdale Solar
07.2021 - 08.2021
Dispatcher Office Assistant
Executive Express Lines
07.2021 - 07.2021
Night Auditor
Vagabond Inn
05.2021 - 06.2021
Warehouse Associate
Volt Workforce Solutions
03.2021 - 05.2021
Barista
Starbucks
10.2020 - 03.2021
Cashier
McDonalds
08.2020 - 09.2020
Paralegal Studies
Bryant & Stratton College
High School Diploma -
Golden Valley High School