ROLANDA LOTT CUSTOMER SERVICE ASSOCIATE

• Implemented effective time management strategies to balance multiple projects simultaneously while meeting deadlines consistently.
• Streamlined booking processes for improved efficiency and reduced errors in reservations.
• Advised clients on best practices for international travel such as visa requirements passport processing procedures.
• Provided timely assistance to travelers in need, resolving issues promptly and professionally.

• Educated clients on tax planning strategies, helping them save money in future years.
• Offered clients recommendations to reduce tax liabilities.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
• Prepared comprehensive year-end tax planning reports, enabling clients to make informed decisions regarding investments and deductions.
• Developed a reputation for exceptional client service, leading to an increased number of referrals and repeat business.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Obtained client medical history, medication information, symptoms, and allergies.

Respond to questions and concerns about products or service