STEPHANIE DELEONARDIS
GEICO
Mulberry,FL
8
years of professional experience
Results-oriented Customer Service Professional with over 7 years of experience in resolving customer complaints and facilitating conflict resolution. Skilled in working independently and efficiently in fast-paced environments while maintaining strong interpersonal and organizational capabilities. Committed to aligning efforts with organizational objectives.
Work History
Independent Agent Support
1 Year 7 Months- Resolve Agent/Customer inquiries regarding policy coverage, billing and procedures with accurate, timely communication. 2. Interpret policy details to explain coverage options, exclusions, and billing changes clearly. 3. Process policy updates, endorsements, and cancellations while maintaining compliance with service standards. 4. Document customer interactions in CRM systems to support accurate account histories and follow-up. 5. Coordinate requests with internal teams to expedite issue resolution and policy service. 6. Recommend appropriate insurance products based on customer needs and eligibility requirements. 7. De-escalated and resolved customer complaints with punctual, polite and professional service. 8Mentored newer agents on call handling, system navigation, and customer service procedures.
- Informed Agents/clients of policies and procedures.
- Maintained accurate records of Agent/client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved Agent/customer complaints with punctual, polite and professional service.
Service/Sales
5 Years 9 Months- Facilitated the reopening of policies to ensure compliance with company guidelines.
- Suggested appropriate coverage options based on client needs
- Deescalated issues with upset policyholders to ensure satisfaction
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Trained new employees in company procedures, product knowledge, and sales techniques for consistent quality service.
Assistant Move Coordinator
2 Years- Organized logistics for scheduled moves, responded to emails/calls
- Developed and updated client database to ensure accurate information management
- Compiled and organized expense, statistical, and monthly reports for review
Education
High School
College - Business Administration and Management
Skills
Customer service and care
Problem-solving skills
Attention to Detail
Scheduling/Time Management
Strong Communication
Positive attitude
Computer Literacy
Goal-oriented mindset
Organizational skills
Flexible schedule
Personal Information
Title: REISSUE REPRESENTATIVE
Timeline
Independent Agent Support
GEICO, Government Employees Insurance
03.2025 - CurrentRead More
Service/Sales
GEICO
01.2021 - CurrentRead More
Assistant Move Coordinator
COAST TO COAST MOVING & STORAGE
01.2019 - 01.2021Read More
St. Petersburg College
College from Business Administration and Management
Read More
Sickles High School
High School
Read More