Jordan Thurston
Knoxville,TN
Summary
Dynamic and adaptable professional with strong leadership qualities and a proven great customer service at SkyZone Knoxville along with Tate's Day Camp. Recognized for enhancing guest experiences and fostering teamwork, while effectively managing time and resources. Committed to maintaining high standards of safety and satisfaction, ensuring memorable moments for all clients.
Overview
2
2
years of professional experience
Work History
Flight Crew Member/Hotel Front Desk Agent
SkyZone Knoxville
11.2023 - Current
- Provided excellent customer service by greeting and assisting guests efficiently.
- Collaborated with team members to achieve daily operational goals and enhance workflow efficiency.
- Adapted quickly to changing priorities during peak hours while ensuring customer satisfaction.
- Worked front desk, selling memberships to ensure guests guest the most out of their money spent.
- Creating memorable moments
- Worked well with teammates and accepted coaching from management team.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Camp Counselor
Tate's Day Camps
05.2023 - Current
- Facilitated engaging activities that promoted teamwork and collaboration among campers.
- Supervised daily camp operations, ensuring adherence to safety protocols and guidelines.
- Assisted in developing age-appropriate programming tailored to diverse camper needs.
- Maintained cleanliness and organization of camp facilities and equipment.
- Supported conflict resolution among campers, fostering a positive environment.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Education
Rehabilitation Science Major
Karn's High School
Knoxville, TN05-2029
Skills
- Leadership qualities
- Emergency management
- Strong work ethic
- Teamwork and cooperation
- Attention to detail
- Customer service
- Time management
- Clear communication
- Adaptability and flexibility
- Calm under pressure
Timeline
Flight Crew Member/Hotel Front Desk Agent
SkyZone Knoxville
11.2023 - Current
Camp Counselor
Tate's Day Camps
05.2023 - Current
Rehabilitation Science Major
Karn's High School
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