Jordan Tolbert
Portland,OR
Summary
Accomplished Security Officer with experience at Allied Universal Security, skilled in threat assessment and relationship building. Enhanced safety by reducing unauthorized access and improving guest satisfaction . Proficient in CCTV surveillance and emergency response, committed to maintaining a secure environment through effective communication and proactive problem-solving.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security
Portland, OR
11.2020 - 06.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
Gucci
Portland, OR
06.2020 - 06.2025
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
- Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.
- Ensured smooth flow of customer traffic by effectively managing entranceways during peak hours and special events.
- Collaborated with security teams to report suspicious behavior, promoting a safe shopping environment for all patrons.
- Upheld company standards for cleanliness and appearance near entrance areas, creating an inviting environment for potential shoppers.
- Played a key role in maintaining high levels of guest satisfaction during holiday seasons or other busy times throughout the year.
Cart Attendant
Walmart
Portland, OR
06.2019 - 10.2021
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Removed broken and unserviceable carts from inventory for repair.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Maintained clear traffic pathways throughout the parking lot by removing abandoned carts in a timely fashion.
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
- Offered carts to patrons.
- Assisted customers with loading and unloading purchases, providing exceptional service and support.
Cashier
Carl's Jr
Portland, OR
04.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Rosemary Anderson
Portland, OR06.2022
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Physical fitness
- Surveillance
- Emergency response
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Security screenings
- Conflict resolution techniques
- Threat assessment
- Access control management
- Electronic surveillance
- Document management
- Crisis management
- Theft prevention training
- Active shooter training
- Workplace violence prevention
- Emergency evacuation procedures
- Hazardous materials response
- Cybersecurity awareness
- Security systems
- Defensive tactics training
- Asset protection
- First aid and CPR certified
- Bomb threat procedures
- Access badge distribution
- Fire safety training
- Work ethic
- Workplace safety
- Verbal and written communication
- Reliability
- Reporting skills
Timeline
Security Officer
Allied Universal Security
11.2020 - 06.2025
Security Officer
Gucci
06.2020 - 06.2025
Cart Attendant
Walmart
06.2019 - 10.2021
Cashier
Carl's Jr
04.2018 - 06.2019
Rosemary Anderson