Jordan Tolchin
New York,New York
Summary
With close to six years in the customer service industry I have been through almost every conceivable scenario. It's also made no strong to working with a team whether they be big or small. Strong and effective communication is critical and necessary to make sure you, and your team, are able to perform every task without failure. I also know when performing certain tasks by yourself one still needs to be able to do so in accordance with company standards. I also know that the ability to perform beyond expectations is not something one should be asked but find it within themselves to do.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Juice Generation
12.2021 - 05.2023
- Kept an accurate account of inventory and placed orders in accordance with store PAR levels
- Delegated tasks to evenly distribute workload amongst coworkers
- Submitted delivery invoices and dropped off daily deposits
- Delegated daily tasks to coworkers
- Managed the training of new hires
- Performed weekly inventory counts as well as end of month counts
Shift Manager
Joe and the Juice
10.2019 - 12.2021
- Rotated through every position to familiarize myself with the responisbilites
- Advertised company's membership program
- Helped to manage the floor and keep the flow of operations running smoothly
- Coordinated with upper management for any needed repairs, coverage, and updates with the store
- Resolved conflicts within the store
Film Crew
AMC Lincoln Square
06.2016 - 07.2017
- Cleaned the theaters after each screening
- Manned the concession stands
- Opened section of the theater on my own
- Communicated with the rest of the team when needed
- Followed the daily schedule to better match my workflow
Education
Certificate Program in UX Design -
Coursera
12.2023
Highschool Diploma -
Devereux Glenholme at Washington
06.2013
Skills
- Strong Work Ethic
- Problem Solving Skills
- Fast Learner
- Computer Skills
- Strong Communication
- Staff Management
- Inventory Control
- Strategic Planning
Certification
02/01/19, Qualifying Certificate in Food Protection
Timeline
Supervisor
Juice Generation
12.2021 - 05.2023
Shift Manager
Joe and the Juice
10.2019 - 12.2021
Film Crew
AMC Lincoln Square
06.2016 - 07.2017
Certificate Program in UX Design -
Coursera
Highschool Diploma -
Devereux Glenholme at Washington
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