Jordan Trujillo

• Oversaw bartending service and guest experience at Whiskey Cake Kitchen & Bar from hire date to store closure on April 26, 2026.
• Developed Whiskey Cake signature cocktails and seasonal beverage specials.
• Trained bartenders on bar procedures, service standards, and product knowledge to enhance service quality.
• Managed bar inventory, restocked liquor, beer, wine, and mixers.
• Coordinated with kitchen staff on whiskey pairings and beverage timing.
• Executed closing procedures, including counting money, balancing tills, and reconciling receipts at end of shift.

• Coordinated daily restaurant operations to ensure smooth service and consistent standards.
• Facilitated guest recovery efforts and resolved complaints promptly to enhance customer satisfaction.
• Tracked inventory, placed orders, and assisted with cost control for efficient operations.
• Supported health, safety, and sanitation compliance across all service areas.
• Oversaw cash counts, balanced petty cash, and prepared end-of-day deposits for accurate financial reporting.
• Assumed general manager responsibilities during transition period.

• Supervised and supported servers during shifts to uphold high service standards and enhance guest satisfaction.
• Monitored performance and provided guidance to boost service efficiency and elevate guest experience.
• Assisted with onboarding, training, and mentoring new staff to ensure effective integration into team.
• Communicate with kitchen and bar staff ensure smooth order flow.
• Ensure dining areas are clean, organized, and properly set for service.
• Address guest concerns or complaints professionally and escalate to management.

• Supported students with disabilities in both academic and non-academic settings to enhance engagement.
• Reinforced learning through 1:1 and small group support for students.
• Support behavior management plans and promote a positive learning environment.
• Assist with de-escalating situations and providing guidance on appropriate behavior.
• Provide support with adaptive equipment, mobility, or personal care needs.
• Documented student progress and communicated observations to teachers to inform instructional strategies.

• Plan, launch, and manage all aspects of a new pool bar concept, including operations, staffing, and budgeting.
• Handled customer complaints, resolved issues, and adjusted policies to address evolving customer needs.
• Monitored workflow to enhance employee time management and support productivity improvements.
• Evolve existing capabilities by implementing process improvements and eliminating unnecessary waste and bottlenecks.
• Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Ensured compliance with company policies, objectives, and communication goals.

• Prepared specialty beverages for Restoration Hardware Outlet guests and showroom associates.
• Followed company service standards during drink preparation and guest interactions.
• Ensured compliance with health and safety regulations related to storing and serving alcoholic beverages.
• Monitored inventory levels and requested restocks for cafe and service areas.
• Coordinated with sales associates to support guest refreshment needs.
• Trained new staff on beverage procedures and outlet service expectations.

GPA: 3.00/4.00

GPA: 2.70/4.00