Jordan Turner
Londonderry
Overview
9
9
years of professional experience
Work History
IT Technician
CrossNet Inc
Bedford
12.2022 - Current
- Respond to support tickets and phone calls in a timely manner.
- Maintain the creation and termination of Microsoft 365 emails, active directory, and local computer accounts.
- Handle the proper deployment and removal of new and retired computers and networking equipment.
- On-site set up of computers, firewalls, switches, and Wi-Fi
IT Specialist
HRC Total Solutions
Manchester
11.2020 - 12.2022
- Maintain company computers
- Manage/set up active directory/Office 365 accounts
- Set up client benefits file feed (HRA, HSA, FSA/DCA, CORBA)
- Resolve issues company employees encounter
Computer Technician
OEM XS Inc
Salem
07.2016 - 10.2020
- Test and repair desktops/servers
- Check-in computer lots
- Process online orders
- Scan and pack high quantity orders
IT Intern
Londonderry High School
Londonderry
08.2017 - 06.2018
- Resolve help desk tickets
- Deploy computers throughout the building
- Fix minor printer issues
- Desktop/Laptop repair
- Manage computer inventory
- Setup mobile projector carts
Sales Associate
Monkey Sports Inc.
Derry
09.2016 - 01.2017
- Interact with customers
- Have up to date knowledge on baseball merchandise
- Keep an organized department
- Ensure proper recommendations of merchandise based on customer needs
Education
Diploma -
Londonderry High School
Londonderry, NH06.2018
Skills
- Network troubleshooting
- Customer needs assessment
- Active directory management
- Microsoft 365 administration
- Hardware deployment
- Technical support
- Helpdesk services
- Server maintenance
Timeline
IT Technician
CrossNet Inc
12.2022 - Current
IT Specialist
HRC Total Solutions
11.2020 - 12.2022
IT Intern
Londonderry High School
08.2017 - 06.2018
Sales Associate
Monkey Sports Inc.
09.2016 - 01.2017
Computer Technician
OEM XS Inc
07.2016 - 10.2020
Diploma -
Londonderry High School